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Transitioning From IBM developerWorks Connections and Answers to the New IBM Support Forum

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A New and Improved Unified Support Experience has Arrived!

Transitioning From IBM developerWorks Connections & Answers to the New IBM Support Forum

Last updated: April 30, 2020

The IBM Developer Answers forum, previously known as developerWorks Answers, was withdrawn from service on 31 March 2020.

IBM Developer Answers, previously known as developerWorks Connections and Answers or dWA, was withdrawn from service on 31 March 2020.

To help you more easily connect with IBM Support and your fellow product users, many IBM products have consolidated their participation in the previously existing forums like IBM Developer Connections and Answers to the new forum on the new IBM Support Site.

This article provides information on how to get started with the new IBM Support forum.  You can also Learn more about how we are transforming support in this short video.

IBM Systems Cognitive and Storage Products

  • IBM encourages Cognitive and Storage clients to use the new IBM Support forum to share expertise with each other.  Clients will need to open a case if they need to engage with IBM Support.
IBM Z Products
Some business areas and products, like IBM Z Support, have moved or are converting their IBM Developer Answers questions into technical documents. You can find these technical documents by using the search on the new IBM Support site.
  • IBM encourages IBM Z clients to use the new IBM Support forum to share expertise with each other. Clients will need to open a case if they need to engage with IBM Support. There are many Preferred Care options for IBM Z that provide usage support to assist with non-defect installation and product-related questions.

Frequently Asked Questions (FAQ)

Keep an eye on the IBM Support Insider for updates as we continue to evolve your forums and IBM Support experience.

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Document Information

Modified date:
11 May 2020

UID

ibm16208471