All Stories
You now have the ability to escalate your own support cases
A new feature in the IBM Support platform offers a simplified online process for initiating escalation of cases.
Say goodbye to IBM Support Portal
IBM Support Portal will shut down by mid-June, 2021. Most product support content and features have already migrated to the IBM Support Community.
Introducing Call Home Connect Cloud
Call Home Connect Cloud provides a better way for you to manage your IBM Systems products.
Standing behind our clients with award-winning Support Professionals
The 2020 Golden Bridge Business and Innovation Awards named IBM Support Professionals Customer Service & Support Staffer of the Year.
IBM is transforming its Request for Enhancement (RFE) program
We're transforming the Request for Enhancement program to create a better way for you to share your ideas and feedback.
IBM VIP Rewards gives you more ways to earn points toward your next prize!
You can now earn rewards points by being an active part of the IBM Support Forums.
Three tips to help you get more out of the IBM Support site
Updating your case through email, personalizing notifications, and keeping your account profile up to date.
Meet Our Support Intern – Garrett Bolter
“Never be afraid to ask questions, raise opinions, and offer new ways to do things.”
Join the Think 2020 digital event from 5-6 May and earn rewards
Advance your business and career with a free pass to Think 2020.
Stay informed of critical IBM Software support updates with My Notifications
You can sign up to receive daily or weekly email notifications or RSS updates containing critical support updates for your IBM products.
Meet Our Support Intern – Chrystjan Bowers
“I joined IBM Support because I wanted to help clients and to see how businesses work with IBM Support.”
Transitioning from IBM developerWorks Answers to the new IBM Support Forum
The IBM Developer Answers forum, previously known as developerWorks Answers, will withdraw from service on 31 March 2020.
IBM Support takes home award for Best Customer Feedback Strategy
Your feedback makes a difference.
Meet Our Support Intern – Valori Fournier
“The support team is made up of a very diverse group of people, this variety really strengthens the skillset of the support team.”
Level up your IBM Support resourcefulness this holiday!
Add these resources to your toolset to get more out of IBM Support in the new year.
IBM Support site brings enhanced Work Order and Call Home capabilities to Hardware clients
Hardware clients on the new IBM Support site can enjoy enhanced visibility into work orders and Call Home cases.
Connect with your product peers through an IBM Community
A collaborative community space for IBM users.
Announcing the launch of the IBM Support Insider Live webinars
Learn and interact with leaders and subject matter experts from IBM Support.
Celebrating the heroes behind IBM Support
We’re all about you and our people.
Springboard your learning journey with IBM Training and Skills
It pays to work smarter not harder.
Announcing the IBM Support Insider newsletter
Get the latest IBM Support Insider updates delivered to your inbox every month.
Simplifying user administration with the New IBM Support site
Features from the new IBM Support site help you manage user access to web support.
Your favorite IBM Support blogs Are moving to a new home
Spend less time finding content and more time reading them.
What you need to know about IBM and Red Hat Support
Great news, there are no changes to how you obtain support.
Become an IBM Advocate and earn rewards
IBM VIP Rewards is a fun and new way for you to engage with IBM.
Use Question Assistant to help speed up case resolution
Question Assistant helps you identify key pieces of information to include when opening a case.
Start a chat with IBM Support
Have technical questions about your product? Start a chat with IBM Support.
Say hello to your New IBM Support Forums
A new forum experience brings you closer to IBM Support and other product users.
Gain a competitive edge with IBM’s Award-Winning Cognitive Support
IBM Support is the winner of the SSON, BTOES, and Stevie Awards for Customer Service and Innovation.
What's new in IBM Support
Stay up-to-date with the new features that are available in IBM Support so that you get the most out of your IBM Support experience.
Help shape how IBM is transforming support
IBM Support is dedicated to helping you succeed.
Chat with Watson
Find solutions to common product questions in real time by chatting interactively with Watson.
IBM is transforming the support forum experience
IBM believes in the power of Community and is committed to creating a unified forum program to deliver a consistent and valuable experience for you, our clients.
IBM is transforming support
IBM Support is dedicated to helping you succeed. We are making a number of changes to how we provide support to you, beginning with the roll-out of a new IBM Support site, enhanced by IBM Watson.
GDPR-related changes to ECuRep and Testcase FTP file uploads
With an enforcement date of 25 May 2018, the General Data Protection Regulation (GDPR) is designed to unify data privacy requirements across the European Union (EU). To comply with these new regulations, IBM has made a significant number of changes to our systems and processes.
Support Insider Feedback
Tell us what you think!
-
Leave comments
Provide feedback about the IBM Support Insider blog.
-
Directory of worldwide contacts
General contact and Support information.
-
Community discussion forum
Select your product to begin.