Embedded content may not be displayed on Web pages from remote sites when the remote site is using a self-signed certificate

Troubleshooting

Problem

Web pages may not display embedded content from remote sites when the remote site is using a self-signed certificate. This issue impacts IBM Rational Quality Manager (RQM), Rational Requirements Composer (RRC) and Rational Team Concert (RTC).

Symptom

This issue is seen when performing various operations such as Logins, viewing dashboards and more. Some browsers simply block the embedded content instead of prompting the user about how to proceed.

For instance, if a dashboard page from one server contains a viewlet with content from another server, that viewlet may not be displayed when the server's certificate does not match the hostname for the server.

All browsers will experience this issue (Microsoft Internet Explorer, Mozilla Firefox, Google Chrome).

Cause

The hostname for the remote site does not match the hostname in the self-signed certificate.

Resolving The Problem

A possible fix is to import the remote site's certificate permanently into the browser's configuration.

(Preferred fix) generate a new self-signed certificate with the correct hostname.

Another scenario where you may see blocked content is explained in technote 1653966 Embedded content served from remote sites over an insecure connection (HTTP) may not display when the Web pages are served over a secure connection (HTTPS).

*Leverage the Jazz Community*
The Jazz based products have an active community that can provide you with additional resources. Browse and contribute to the User forums, contribute to the Team Blog and review the Team wiki. Refer to technote 1319600 for details and links.

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Product Synonym

Rational Team Concert;Rational Quality Manager

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Document Information

Modified date:
16 June 2018

UID

swg21654984

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