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IJ21252: BACKUP/RESTORE PAGE IN THE QRADAR USER INTERFACE CAN FAIL TO LOAD 'PLEASE WAIT WHILE THE REQUESTED INFORMATION IS GATHERED'

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APAR status

  • Closed as program error.

Error description

  • It has been identified that the QRadar User Interface "Backup
    and Recovery" page in environments with a very large number of
    backups (multiple thousand) hangs while loading for an extended
    period of time.  The page partially loads with a message
    similar to the following "Please wait while the requested
    information is gathered...".
    

Local fix

  • Reduce the number of backups available to the QRadar system.
    

Problem summary

  • This issue was fixed in QRadar QRM QVM release of 7.3.3 Fix Pack
    3 and 7.4.0 Fix Pack 1.
    

Problem conclusion

  • This issue was fixed in QRadar QRM QVM release of 7.3.3 Fix Pack
    3 and 7.4.0 Fix Pack 1.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IJ21252

  • Reported component name

    QRADAR SOFTWARE

  • Reported component ID

    5725QRDSW

  • Reported release

    732

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2019-11-28

  • Closed date

    2020-04-15

  • Last modified date

    2020-04-15

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    QRADAR SOFTWARE

  • Fixed component ID

    5725QRDSW

Applicable component levels

[{"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Product":{"code":"SSBQAC","label":"IBM QRadar SIEM"},"Platform":[{"code":"PF025","label":"Platform Independent"}]}]

Document Information

Modified date:
16 April 2020