IBM Support

ECM (Enterprise Content Management) Support Monthly Newsletter (December 2019)

News


Abstract

The ECM Support Monthly Newsletter is your trusted source of support news, including useful tools, important product updates and fixes, upcoming key support dates, top technotes, and more.

Content

Thank you for choosing IBM ECM products. Our worldwide team of support experts is committed to helping you get the most value from your investment in IBM software, hardware, and services. 

This newsletter provides a snapshot of relevant support information for your product, including news, recent technotes, and education resources. You are receiving this newsletter because you have previously contacted technical support or have subscribed to My Notifications. We hope you find the content in this newsletter useful in the proactive support and maintenance of your IBM product. 
 




In the Spotlight 

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IBM ECM Support is now on Twitter!
Follow us on "https://twitter.com/ecm_ibm" to get latest ECM product release news, technotes, new Micro-TVs on YouTube, EoS heads-up, and more!
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  • New: " Install ECM on Cloud -- How FileNet CPE and ICN work with RedHat OpenShift " series on YouTube:
  • "ECM New Features" Playlist on YouTube:

https://www.youtube.com/watch?v=3MsqxSMEMEU&list=PLSGm1gTgfc-Cq1S_wrcMXEz9jhxkaZJ-0

  • "ECM Starter-Kit" Playlist on YouTube:

https://www.youtube.com/watch?v=uEOOPz6tbto&list=PLSGm1gTgfc-CZX9MKtepzZrIJNcg1VkIi

  • Most popular videos in the past month:

2. How to create a workflow in FileNet CPE
https://www.youtube.com/watch?v=t8ngBMa3tE0
3. LDAP Configuration in FileNet CPE
https://www.youtube.com/watch?v=t5moHJ89BGs
 
  • New micro TVs published:
External Share in ICN - Collaboration with external users
https://youtu.be/CeFQR1V7TKU
Add the predefined document review workflows in IBM Content Navigator
https://youtu.be/NrhJQ9jQRao
Configure a desktop administration role in IBM Content Navigator
https://youtu.be/OE_j11wSjj0
Migrate teamspace templates in IBM Content Navigator
https://youtu.be/hdJKehSGyb8
Create Teamspaces in IBM Content Navigator
https://youtu.be/zMdrlHl-3Vw

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Our WhatsApp Group Chat "ECML2Support" is online! 



Our WhatsApp Group Chat "ECML2Support" is online! 

ECMSupport_1 (already reached maximum number of members allowed, currently no new member can join):
https://chat.whatsapp.com/K77qZWLP1YmCb3OrAQWBcJ  

ECMSupport_2 (new group created):
https://chat.whatsapp.com/Hk0aGsepu9T6EHsrC5QQ9g

You can actually discuss technical issues with our support engineers(The support case process is applied when needed), not to mention the various relevant information that will be shared including IBM ECM technotes, newsletter, product flash alerts and so on. 

As a courtesy reminder, for those who have joined the group ECMSupport_1, please don't also join the ECMSupport_2, we will try to ensure both groups have a similar experience.

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End of Support (EOS) Notification & Heads-up

  • IBM FileNet Content Manager 5.2.x reached EoS on April 30, 2019
  • IBM FileNet Workplace XT and IBM FileNet Application Engine (Workplace) reached EoS on April 30, 2019
  • IBM Content Navigator 2.0.3.x reached EoS on April 30, 2019
  • IBM Case Manager 5.2.x reached EoS on April 30, 2019
Several ECM product levels, including FileNet Content Manager and numerous others, reached end of support on April 30, 2019.  Limited support may be available through our Continuing Support program.  Impacted Customers are encouraged to plan accordingly.   Please see this Withdrawal Announcement Letter or FixCentral for details.  Details about Continuing Support can be found in this announcement.

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New Product Releases 


Recently released software versions and updates

  • IBM FileNet Content Manager V5.5.4 and IBM Content Foundation V5.5.4
  • IBM Content Navigator, Version 3.0.7
  • IBM Content Navigator Version 3.0.6 Interim Fix 4
  • IBM Content Navigator Container, Version 3.0.6 Interim Fix 4
  • IBM Content Navigator Version 3.0.5 Interim Fix 8
  • IBM Content Navigator Container, Version 3.0.5 Interim Fix 8
  • IBM CMIS Version 3.0.4 Interim Fix 9
  • IBM CMIS Container Version 3.0.4 Interim Fix 9
  • IBM Daeja ViewONE, 5.0.7 iFix 2
  • IBM Daeja ViewONE, 5.0.6 iFix 9
 

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Recently released important technotes 

Important: Continuous Delivery - An ECM Update
https://www.ibm.com/support/docview.wss?uid=ibm10738757

Important: Update to technote "Continuing Support for Enterprise Content Management (ECM) products":
FileNet AE, WorplaceXT and eForms -- Continuing Support 1-May-2019 till 30-Apr-2022
http://www.ibm.com/support/docview.wss?uid=swg22004831

Passport Advantage and Fix Central Explained
https://www.ibm.com/support/docview.wss?uid=swg27047097

How to subscribe to the notification for ECM Support Monthly Newsletter?
http://www.ibm.com/support/docview.wss?uid=swg22014473
 

  • FileNet CPE:
Download IBM FileNet Content Manager Version 5.5.4
https://www.ibm.com/support/pages/node/1096522
Download IBM Content Foundation Version 5.5.4
https://www.ibm.com/support/pages/node/1096516
  • Navigator:
Fix list for IBM Content Navigator Version 3.0.7
https://www.ibm.com/support/pages/node/1110081
Troubleshooting crypto errors in IBM Content Navigator
https://www.ibm.com/support/pages/node/1120245
 
  • Case Manager and Business Automation Workflow:
Security Bulletin: A denial of service vulnerability has been identified with Case Client component shipped with IBM Business Automation Workflow and IBM Case Manager (CVE-2019-12402)
https://www.ibm.com/support/pages/node/1076955
Security Bulletin: A cross site scripting security vulnerability has been identified with Case Builder component in IBM Case Manager (CVE-2019-4426)
https://www.ibm.com/support/pages/node/1116087

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Frequently Used Links 


Most useful links for customers

  • Fix Central (where to download fixpacks)

https://www.ibm.com/support/fixcentral/

  • Product Lifecycle (when product will reach EOS)

http://www.ibm.com/software/data/support/lifecycle/index.html

  • WorldWide Contact list (phone number list to reach IBM Support worldwide)

https://www.ibm.com/planetwide/
 

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Contact us 


IBM ECM AP Support team will continue to create MicroTV (short videos) about ECM products this year. What topics would you like to be covered in future videos? Please take one minute to fill in our on-line survey:  https://www.surveymonkey.com/r/FNK9PWX

Also find us by subscribing to our WeChat account:

IBM ECM AP Support
 

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[{"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Product":{"code":"SSNVNV","label":"FileNet Content Manager"},"Component":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions","Edition":"","Line of Business":{"code":"LOB45","label":"Automation"}}]

Document Information

Modified date:
08 January 2020

UID

ibm11167514

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