IBM Support

MustGather: Instana MySQL Sensor

Troubleshooting


Problem

This guide provides essential steps for collecting data related to Instana MySQL Sensor. Before contacting IBM® support for assistance, please review the information below to familiarize yourself with the troubleshooting process.

Resolving The Problem

To explore potential solutions, search for issues, access documentation, or visit support forums, head to the IBM® Support page. If you are aware of the affected component, refer to the relevant MustGather details below:
 
MustGather Data Collection Requirements for Instana MySQL Sensor

Monitored environment details:
 
  • Kind of deployment (Single host , Primary/Replica, Kubernetes, docker, podman, etc.)
  • OS (Linux/ Windows) and version
  • MySQL version
  • Names of MySQL instance(s) & database(s) being monitored
  • Is the MySQL DB being monitored locally/remotely?
 
Agent logs:
 
  • Collect debug log of Instana agent:
    • See the MustGather page for Instana Agent for more details
 
Agent configuration:
 
  • Collect <instana-agent-dir>/etc/instana/configuration.yaml file 
 
Additional output & files to collect:
 
  • MySQL related information:
    • Error logs
    • Output of the following SQL queries:
      • SHOW SLAVE STATUS;
SHOW REPLICA STATUS;
SHOW GLOBAL STATUS;
SHOW GLOBAL VARIABLES;
    • Slow query logs or core dumps (if any)
  • If issue is related to missing data, collect the following MySql Diagnositcs & Performance related queries:
    • performance_schema configuration and status
    • Snapshots of slow queries, locks, or long running operations
    • System resource usage (CPU, memory, I/O) during issue

Document Location

Worldwide

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Document Information

Modified date:
10 November 2025

UID

ibm17245687

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