Troubleshooting
Problem
This guide provides essential steps for collecting data related to Instana eBPF Sensor/Profiler. Before contacting IBM® support for assistance, please review the information below to familiarize yourself with the troubleshooting process.
Resolving The Problem
To explore potential solutions, search for issues, access documentation, or visit support forums, head to the IBM® Support page. If you are aware of the affected component, refer to the relevant MustGather details below:
MustGather Data Collection Requirements for Instana eBPF Sensor/Profiler
Monitored environment details:
- Kind of deployment (Single host , Kubernetes, docker, etc.)
- OS (Linux/ Windows, etc.) and version
- Platform/archtitecture (arm, aarch)
- Names of PostgreSQL instance(s) & database(s) being monitored
Agent logs:
- Collect debug log of Instana agent:
- See the MustGather page for Instana Agent for more details
Agent configuration:
- Collect the <instana-agent-dir>/etc/instana/configuration.yaml file
Additional information and files to collect:
- SaaS URL
- Process ID and technology of the process being monitored
- If this issue is related to Process Abnormal Termination, then collect the following:
<agent_path>/data/log/ebpf-sensor-0.2.0_rCURRENT.log <agent_path>/data/log/ebpf-preflight-0.2.0_rCURRENT.log
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSE1JP5","label":"IBM Instana Observability"},"ARM Category":[{"code":"a8m3p000000UoUBAA0","label":"Sensors - Setup \u0026 Discovery"}],"ARM Case Number":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"1.0.281;1.0.282;1.0.283;1.0.284;1.0.285;1.0.286;1.0.287;1.0.288;1.0.289;1.0.290;1.0.291;1.0.292;1.0.293;1.0.294;1.0.295;1.0.296;1.0.297;1.0.298;1.0.299;1.0.300;1.0.301;1.0.302;1.0.303;1.0.304;1.0.305;1.0.306;1.0.307;1.0.308;1.0.309"}]
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Document Information
Modified date:
14 November 2025
UID
ibm17250579