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March, 2018 - IBM Workload Scheduler Customer Support Technical Information Newsletter



Client self assist - Technical Support Information for IBM Workload Scheduler Adminstrators


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IBM Technical Support Newsletter

March 14, 2018 | Issue #25

Welcome to the IBM Workload Scheduler Technical Support Information newsletter. This communication is designed to help you derive maximum value from your software by providing the most up-to-date technical information, answers to frequently asked questions, and links to other key information.

Support Resources

  1. The Support Portal for Workload Scheduler
    Allows you to find technical content, answers, solutions and much more.
  2. Workload Scheduler Support Landing Page
    This page is dedicated to IBM Workload Scheduler support where you can find more information related to IBM Workload Scheduler and quickly perform searches on subjects that are commonly asked about by our clients.
  3. IBM Assist On-site
    Live remote assistance tool to securely view and share control of your desktop to help speed up the problem determination, collection of data, and ultimately help resolve complex issues.

Most Recent News, Flashes, and Bulletins

ASAP UNIVERSITY 2018 - Chart your Workload Automation to True North
ASAP UNIVERSITY 2018 is ​a ​5-day ​training ​intensive ​for ​users ​of ​IBM ​Workload ​Scheduler ​and ​IBM ​Workload ​Scheduler ​for ​z/OS ​that ​empowers ​companies ​to ​chart ​Workload ​Automation ​performance ​and ​profitability ​to ​true ​north. It will be held May 6 – 10, 2018 at the Hyatt Regency Minneapolis.
Register now

IBM Think 2018 - Las Vegas, March 19 - 22
This flagship IBM conference gathers thinkers like you to learn, innovate, and make the world of business work smarter. Explore what you will find at Think and how to register!
End of Support (EOS) of IBM Tivoli Workload Scheduler V8.6.x

IBM Tivoli Workload Scheduler V8.6.x will go out of support on April 30, 2018.

The HCL Workload Automation Team is available for an "Ask the Expert" session about how to upgrade to a later version. Please, contact

Workload Automation Tips

  1. Simulate workstation maintenance or server downtime to understand how your jobs might be impacted
    IT environments are usually affected by routine maintenance activities on workstations and servers. This unavailability could impact your daily activities: find out how the What-if analysis tool can help you to know which of these activities are impacted in the maintenance time frame to anticipate problems.
  2. Multiple operations in one page... event rules!
    It is always good when issues are notified prior, to take precautionary steps. There are cases like technical issues where a ticket needs to be created immediately if something goes wrong and we cannot have waiting time to raise the ticket manually. At times, we need error logs to be retrieved automatically for trouble shooting. In all such cases, we have a complete solution integrated with Dynamic Workload Console: it is named event rule!

Latest Technotes and FAQs

Most recent APARs

Latest Downloads and Fixes

  1. Fix Central for Workload Scheduler
    Fix Central provides fixes and updates for your system's software, hardware, and operating system.

Education and training

  1. Workload Automation (YouTube) training modules
    Check out the available training videos for your Workload Scheduler software.
  2. IBM Automation Academy
    A channel all about time saving, educational videos that come straight from the IBM automation experts who work with these products daily.New Abstract

Problem Solving Resources

  1. Featured Documents for Workload Scheduler
    This list features the documents most frequently requested by our customers.
  2. Workload Scheduler Knowledge Center
    Links to product documentation for all versions.
  3. Troubleshooting Guides for Workload Scheduler
    This document contains links to the Troubleshooting guides for IBM Workload Scheduler versions 8.4 through 9.3

Forums and Wikis
  1. Stack Overflow
    Post your question! Use the tag workload-scheduler to join the Stack Overflow community.

  2. Workload Automation Community
    A place to learn more, ask questions, make recommendations and get insights to ensure long-term success with Workload Automation.

  3. IBM Process Automation Community
    Connect, learn, and share with the Process Automation experts.
  4. IBM Workload Automation Forum
    This forum is for technical discussion focused on IBM Workload Automation products to share product knowledge and experience.
  5. Workload Automation Transparent Development
    A social platform to discuss on existing solutions and implementations, as well as to learn and influence the next release developments.

If you have peers or co-workers that may benefit from these newsletters, please have them bookmark this link

Warmest regards,
The IBM Workload Scheduler Support Team!

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Product Synonym

Tivoli Workload Scheduler;TWS;IBM Tivoli Workload Scheduler;Tivoli TWS;Workload Scheduler

Document Information

Modified date:
17 June 2018