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Knowledge Collection: IBM Rational ClearQuest Help configuration and troubleshooting information

Question & Answer


Where can I find additional information about configuring and troubleshooting the help for Rational ClearQuest client applications?


Beginning with release, you must configure Rational ClearQuest client applications to obtain the help content from a local source, an intranet server, or from the internet, The configuration is part of the product installation process and is described in the product documentation. However, in some cases you might need additional information if you need to change the configuration or you have problems opening help topics.


This knowledge collection provides links to additional information about configuring the help for Rational ClearQuest client applications and for troubleshooting problems opening help topics.

Rational ClearQuest documentation

Documentation for administering and accessing online Help in ClearQuest version 8.0.1.x and later, see the IBM Knowledge Center.

ClearQuest Technotes with information about ClearQuest Help installation and setup

Document #
Changing your Help Options after Install
How to Setup an Enterprise Help System on your Intranet.

Known issues

Document #
In Rational ClearQuest native client applications configured for remote help, users cannot access complete help content.

Note: This issue has been fixed in ClearQuest version and and later.
The ClearQuest Web server is configured to retrieve help content from the internet (remote help), but users can only view local help.

Note: This issue has been fixed in ClearQuest version and and later.
Error opening ClearQuest help in the Rational ClearQuest Client configured for remote help.

Note: This issue has been fixed in ClearQuest version and and later.
Updating incorrect Help configuration for Rational ClearQuest applications running on Windows.
Local help updater does not display properly.
Troubleshooting Rational ClearQuest Help issues
Troubleshooting errors opening Rational ClearQuest Help content - non-English versions

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Product Synonym

CQ;ClearQuest client applications

Document Information

Modified date:
08 August 2018