Troubleshooting
Problem
A blank PDF page is observed when running PDF reports using the interactive viewer, via the web server URL.
The PDF reports load correctly when downloaded and viewed in a PDF viewer.
The PDF reports function as expected via the dispatcher URL.
Symptom
In a HAR trace and in the web server logs, observe 404.3 errors related to viewer.mjs and pdf.mjs javascript files.
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB76","label":"Data Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSTSF6","label":"IBM Cognos Analytics"},"ARM Category":[{"code":"a8m50000000Cl6sAAC","label":"Install-\u003EConfigure"}],"ARM Case Number":"TS017785905","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"11.2.4;12.0.4"},{"Product":{"code":"SS6G84","label":"IBM Cognos Analytics on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
To view more of this document
This document has the abstract of a technical article that is available to authorized users once you have logged on. Please use the link to actual document below to access the full document. You will be asked to log on if you are not already logged in. After log in, if you do not have the right authorization for this document, there will be instructions on what to do next.
Was this topic helpful?
Document Information
More support for:
IBM Cognos Analytics
Component:
Install->Configure
Software version:
11.2.4, 12.0.4
Document number:
7180505
Modified date:
06 May 2025
UID
ibm17180505