Troubleshooting
Problem
A blank PDF page is observed when running PDF reports using the interactive viewer, via the web server URL.
The PDF reports load correctly when downloaded and viewed in a PDF viewer.
The PDF reports function as expected via the dispatcher URL.
Symptom
In a HAR trace and in the web server logs, observe 404.3 errors related to viewer.mjs and pdf.mjs javascript files.
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB76","label":"Data Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSTSF6","label":"IBM Cognos Analytics"},"ARM Category":[{"code":"a8m50000000Cl6sAAC","label":"Install-\u003EConfigure"}],"ARM Case Number":"TS017785905","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"11.2.4;12.0.4"},{"Product":{"code":"SS6G84","label":"IBM Cognos Analytics on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSLKT6","label":"IBM Maximo Asset Management"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
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Document Information
Modified date:
15 January 2026
UID
ibm17180505