How To
Summary
How can I backup my data and notify IBM of my plan to decommission our IBM Security SOAR hosted SaaS Instance?
Objective
There are a number of options for customers who want to obtain a backup copy of their data and notify support that they plan on decommissioning their IBM Security SOAR on cloud hosted instance.
Environment
IBM Security SOAR on Cloud Hosted SaaS environments
Steps
Open a case with IBM Security SOAR support by going to the My support site >Open a case and notify IBM support of your plan to decommission your SOAR SaaS instance.
In order to make a backup of your data, you can use one of the following backup methods:
- Download your data by selecting all incidents, and exporting them into MS Excel:
https://www.ibm.com/docs/en/rsoa-and-rp/40?topic=analysis-generating-incident-report - Download the data through the API:
https://www.ibm.com/support/pages/node/1160566 - Synchronize the data and attachments to another database by using the Data Feeder application:
https://exchange.xforce.ibmcloud.com/hub/extension/2b39397c032994a74823945ecf927fee
Additional Information
If you need assistance making a backup of your data, you can engage IBM Security Expert Labs email sel@us.ibm.com.
- Use this form to locate your IBM Subscription and Support or SaaS renewal Specialist
- Contact IBM for general product inquiries or assistance: contact IBM
- Navigate to IBM Security website and click Lets Talk.
Related Information
Document Location
Worldwide
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Document Information
Modified date:
03 August 2021
UID
ibm16476342