IBM Support

IBM QRadar Support Lifecycle

Product Lifecycle


Abstract

The Support Lifecycle for the IBM QRadar portfolio of products is outlined below. QRadar Support will accept support requests from current Subscription & Support customers, on any version, release of QRadar that has not reached end of support. Defect corrections will be made available on the most current modification level for that release. For example, support requests are accepted on V7.3.0, V7.3.1 and V7.3.2; however, defect corrections will only be provided on V7.3.2.

Content

The QRadar Support Lifecycle is as follows:

Appliance Hardware Support - available for 5 years from the date of original purchase.

  • End of Support (EOS) is the time after which no further Remote or On-Site hardware support is available. Customers may continue to use the Appliance (Hardware & Software); however, IBM will not accept either software or hardware support requests. It is recommended that customers be aware of their QRadar Appliance End of Support dates.


Software Support - QRadar adheres to the Enhanced (5+3) Support Lifecycle Policy , with the following exceptions:

  • Defect and Security Update Support is available on the current release and its immediate predecessor (i.e. R and R-1). If a defect is reported on an earlier release, it must confirmed to exist in R and R-1 to be logged. All defect corrections and security updates are delivered as a patch update to the most current modification level for that release. NOTE: Only fixes for critical and high severity APARs will be delivered in R-1. 
  • End of Support (EOS) is the time after which no further Defect corrections or Security Updates will be made available. End of Support notifications will be posted here and in technical support information within 90 days of the effective date. It is recommended that customers subscribe to ' My Notifications ' to receive daily or weekly notifications of technical support information such as downloads, tips, technical notes, and publications.
  • Migration support to the most current release (R) from any previous QRadar software version is available to customers current on Subscription & Support Customers. Detailed migration instructions may be found here .

**NOTE Temporary exception**  -- 7.2.8 will go End of Support on September 25, 2019. Defect and Security Update Support will only be available on the current release until the availability of the next major release of QRadar.


IBM Security App Exchange: Software downloaded and installed from the IBM Security App Exchange is not covered under your QRadar Software Support Agreement. Specific support related details for software downloaded from the IBM Security App Exchange is communicated at the time of download.

QRadar tooling and integration software: QRadar tooling and integration software is provided at no charge and falls outside this QRadar Support Policy; however, support will be available for the latest active version of QRadar tooling and integration software.

QRadar Software Release End of Support Dates
 
QRadar Software VRM
GA Date
End of Support
(R) 7.3.2
Feb 2019
Current Patched (Fixed) Release
7.3.1
Dec 2017
(fixes delivered on 7.3.2)
7.3.0 Mar 2017 (fixes delivered on 7.3.2)
(R-1) 7.2.8 Sep 2016
Current Patched (Fixed) Release
until 9/25/19*
7.2.7
Jun 2016
(fixes delivered on 7.2.8)
7.2.6
Dec 2015
(fixes delivered on 7.2.8)
7.2.5
May 2015
(fixes delivered on 7.2.8)
7.2.4
Nov 2014
(fixes delivered on 7.2.8)
7.2.3
Aug 2014
(fixes delivered on 7.2.8)
7.2.2
Apr 2014
(fixes delivered on 7.2.8)
7.2.1
Nov 2013
(fixes delivered on 7.2.8)
7.2.0
Jul 2013
(fixes delivered on 7.2.8)
7.1.2
Apr 2013
Feb 24, 2017
7.1.1
Jan 2013
Feb 24, 2017
7.1.0
Nov 2012
Feb 24, 2017

*NOTE: End of Service announcement for 7.2.x 

QRadar Hardware Appliance End of Support Dates*
 
Appliance Description
Appliance Machine Type / Model
Hardware EOS*
5725-I50 - IBM Security QRadar Core Appliance XX05
4379-Q05
9/30/19
5725-I51 - IBM Security QRadar Core Appliance XX24
4379-Q24
7/31/20
5725-I59 - IBM Security QRadar Core Appliance 21XX
4378-Q21
9/30/19
5725-I60 - IBM Security QRadar QFlow Collector 1201
4378-QC1
9/30/19
5725-I61 - IBM Security QRadar QFlow Collector 1202
4378-QC2
9/30/19
5725-I62 - IBM Security QRadar QFlow Collector 1301
4378-QD1
9/30/19
5725-I63 - IBM Security QRadar QFlow Collector 1310-SR
4378-QSR
9/30/19
5725-I64 - IBM Security QRadar QFlow Collector 1310-LR
4378-QLR
9/30/19
5725-J94 - IBM Security QRadar Event Collector 1501
4378-Q21
9/30/19
5725-Q40 - IBM Security QRadar Incident Forensics Appliance XX28
4531-G1E
12/31/21
5725-Q40 - IBM Security QRadar Packet Capture Appliance XX28
4531-G2E
12/31/21
5725-Q59 - IBM Security QRadar Core Appliance XX05 G2
4380-Q1E
12/31/21
5725-Q60 - IBM Security QRadar Core Appliance XX28 G2
4380-Q2E
12/31/21
5725-Q61 - IBM Security QRadar Core Appliance 21XX G2
4380-Q1C
12/31/21
5725-Q62 - IBM Security QRadar QFLOW Collector 1201 G2
4380-Q2C
12/31/21
5725-Q63 - IBM Security QRadar QFLOW Collector 1301 G2
4380-Q4C
12/31/21
5725-Q64 - IBM Security QRadar QFLOW Collector 1310-SR G2
4380-Q5C
12/31/21
5725-Q65 - IBM Security QRadar QFLOW Collector 1310-LR G2
4380-Q6C
12/31/21
5725-Q66 - IBM Security QRadar Event Collector 1501 G2
4380-Q2C
12/31/21
5725-Q92 - IBM Security QRadar QFLOW Collector 1202 G2
4380-Q3C
12/31/21
5725-T23 - IBM Security QRadar Event Collector 1501 G2 FF
4380-Q2C
12/31/21
5725-V96 - IBM QRadar Packet Capture Data Node Core App XX28
4531-G3E
12/31/21
5725-U77 - IBM Security QRadar Packet Capture Core Appliance XX28-C 4531-G2F 6/28/24
5725-U78 - IBM Security QRadar Incident Forensics Core Appliance XX28-C  4531-G1F 6/28/24
5725-V80 - IBM Security QRadar Packet Capture Data Node Core Appliance XX28-C 4531-G3F 6/28/24
5725-Z05 - IBM Security QRadar Core Appliance QFlow Collection 1202-C/1301-C 4380-Q1G 6/28/24
5725-Z07 - IBM Security QRadar Core Appliance QFlow Collector 1310 SR-C/LR-C 4380-Q2G 6/28/24
5737-D33 - IBM Security QRadar Network PCAP-C Appliance 4531-F2C 6/28/24
5737-E15 - IBM QRadar Network Insights Core Appliance 1920-C 4531-F3F 6/28/24

*The EOS dates listed for each Appliance Machine Type / Model above indicate the last day after which hardware support is no longer available. Although the actual QRadar Appliance hardware end of support date is unique to that appliance, that is, 5 years from date of sale, the dates listed above reflect 5 years from the last sale date of these appliance models. Therefore, the dates above apply to appliances purchased on the last day that the models were actively sold.

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Document Information

Modified date:
04 September 2019

UID

swg21991083