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Abstract
This document explains the support model for IBM APP Connect. This provides a summary of product versions in the market at the time of publication and documents the Support Eligibility for each version.
Content
To deliver new capabilities and to meet market demand, IBM APP Connect follows the IBM Enhanced support model unless otherwise denoted in this article. It is highly recommended to read the following articles to learn about the details of the Enhanced lifecycle policy.
Enhanced Lifecycle Policy: https://www.ibm.com/support/pages/node/718165
The IBM Software Product Compatibility Reports is referenced to identify the latest list of Releases, as well as system requirements.
IBM recommends staying current within the service stream to benefit from any new capabilities, general fixes, and security fixes. See the V12 changes to IBM App Connect Enterprise's maintenance delivery model page.
NOTE: z/OS offerings are unaffected at this current time so IBM Integration Bus (IIB) for z/OS V10.1 remains for 5 years support and 3 years extended support. IIB for z/OS V10.1 End of Support (EOS) is to be determined; Extended Support is available for purchase for 3 years after EOS.
Versions in market
IBM APP Connect has two major versions in the market: V12 and V11. The previous version, IBM Integration Bus V10 is now out of support and has limited support eligibility (see the table).
IBM APP Connect V12.0.x
APP Connect V12 is the latest product release stream. New functionality, security updates and defect fixes are delivered in regular Modification Releases. V12 uses the V.R.M.F format (where “M” is the Modification) for product numbering described here. For lifecycle dates, see: Product lifecycle page for IBM APP Connect 12.0.x.
For V12, security updates, defect fixes, features, enhancements, and currency of 3rd party packages are provided. Modifications are published on Fix Central and Passport Advantage.
IBM APP Connect V11.0.x
App Connect V11 provides on-going maintenance at periodic intervals that use fix packs, following V.R.M.F numbering, where "F" is the Fix pack. Security updates, defect fixes, features, enhancements, and currency of 3rd party packages are provided in fix packs. Fix packs are published on Fix Central. For lifecycle dates, see: Product Lifecycle page for IBM APP Connect 11.0.x.
Versions removed from market
IBM Integration Bus V10 is no longer receiving code or security fixes. IBM App Connect Enterprise V12 is recommended for all new deployments and upgrades.
IBM Integration Bus V10
IBM announced IIB V10 End of Support (EOS) to be 30-Apr-2022. Extended Support is available for purchase for 3 years until 30-Apr-2025. Contact your account rep to request an extended support quote.
Existing fix packs are published on Fix Central.
Support Eligibility
Eligibility to receive product and code fixes is limited to versions that are in their Base Support lifecycle phase. Eligibility to receive general product support (how-to problems, and identification of existing code defects or security issues and so on) varies by version and is described in the table.
|
Version |
V10.x |
V11.x |
V12.x |
|
Product Lifecycle page |
|||
|
Base support |
Ended |
V11 GA’d in March 2018 on with 6 years of support + 2 years extended support. EOS was announced for 30-Apr-2024. |
V12 is our current version and release and End of Support has not yet been announced. V12.x GA’d in May 2021 with 5 years of support so EoS is estimated 30-Sep-2026. |
|
Extended support |
Available for 3 years until 30-Apr-2025. Existing Extended Support agreements are honored. New Support offerings parts can be found here at IBM.COM Support includes:
|
Available for 2 years until 30-Apr-2026. From 30-Apr-2024 - Use part of the new Support offerings parts can be found here at IBM.COM Support includes:
|
Dates are to be determined. New Support offerings parts can be found here at IBM.COM Support includes:
|
|
Usage / Known Defect |
N/A |
N/A |
N/A |
Usage and Known Defects support limitation
The Usage and Known Defects support limitation enables continued access to IBM Support for "how to" questions, usage issues and known defects published in IBM Fix Central, and potentially requires purchase of Extended Support. IBM will not develop or provide new patches or fixes for those versions or releases after the announced End of Support date or End of Fix Support date of a specified version or release.
Getting Support
To get started with IBM Support, log into the IBM Support Community.
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Document Information
Modified date:
02 August 2024
UID
ibm17053409