IBM Support

Gathering igyylog using HMC command line

How To


Summary

The iqyylog.log and iqyymrge.log files are collected by IBM support team for problem determination for platform related errors . Typically, the size of the files created are relatively small, which makes them easier to move/distribute later (i.e. they can be attached to a note,email, etc.).

Objective

  • Learn how generate new serviceable event using HMC command line
  • Learn how to offload the associated to the serviceable event data to your workstation
  • Learn how to offload the associated to the serviceable event data to FTP

Environment

The affected systems can be:

Power Hardware Management Console 7042/7310/7063 Machine Types  v7 ,v8 and v9.

Steps

NOTE:

All of the following is performed in the restricted shell. A restricted shell is opened by right-clicking on the desktop, selecting terminals, then select rshterm or using SSH client with network to the HMC.

Steps

Section 1:

Create new HMC serviceable event to generate fresh set of data : 
   mksvcevent -d "IBM request for iqyylog." -t power -m  9080-M9S*1234567
Expected output :

Serviceable event 97 <problem_num=97> has been created.

Section 2:

Verify the files were generated in the vr directory

Note: Depending on the HMC release the location of the vr dir is different:

For HMC code level V8.8.6 and bellow: 
  ls -ltra /opt/ccfw/data/vr/97
For HMC code level V8.8.7: 
  ls -ltra /opt/sfp/data/vr/97
For HMC code level V9 and above: 
  ls -ltra /data/sfp/vr/97

ls -ltra

Section 3:

Getting the Data to IBM

Use SCP or FTP to copy the *.zip files to another workstation with Internet access.

If another server or workstation on the network has Internet access (e-mail or FTP) and network access to the HMC, then the data can be copied to the other server using FTP or secure copy. It can then be uploaded to IBM support.

SCP (secure copy)

SCP (secure copy) can be used to copy the file from the HMC. To use SCP from a Microsoft Windows PC requires the installation of a 3rd party Windows secure copy utility such as PuTTY pscp.

Example of copying the file to a PC using pscp:
   "C:\Program Files\PuTTY\pscp" -scp -unsafe hscroot@myhmc:/data/sfp/vr/97/*.zip c:\temp\

  Using sendfile

If there is an FTP server available, use the cmd sendfile with the following structure to copy the files:; 
    
  sendfile -f /data/sfp/vr/97/97.zip -h <IP address where to send it> -d <directory> -u <your id> --passwd <your password>
    
  
sendfile -f /data/sfp/vr/97/additional97.zip -h <IP address where to send it> -d <directory> -u <your id> --passwd <your password>

Document Location

Worldwide

[{"Business Unit":{"code":"BU054","label":"Systems w\/TPS"},"Product":{"code":"SGGSNP","label":"Hardware Management Console V9"},"ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Version(s)","Line of Business":{"code":"LOB08","label":"Cognitive Systems"}}]

Document Information

Modified date:
22 September 2021

UID

ibm16252829

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