IBM Support

Contacting Safer Payments Support - Quick Start Guide

General Page

IBM Safer Payments technical content is available on IBM Documentation and in IBM technical notes. Content that is on IBM Documentation is available to the public. Content that is in IBM technical notes is entitled.

To use IBM systems and view IBM technical notes, the user needs to register to an IBM Customer Number (ICN) that is entitled for Safer Payments. This page provides a checklist of how to do self-registration, contact the support team, and provides a list of useful links to bookmark for clients.

1. IBMid - Do you have an IBMid? If not,  please sign up for an IBMid.
 

2. Register - Have you registered an IBM customer number for Safer Payments? If not, follow these steps for IBM Service Request registration:

  • Access SR at http://www.ibm.com/support/servicerequest/
  • Enter your IBM login ID and password. Note: If you are already authenticated, then continue to the next step.
  • Click the link for "Software registration" 
  • Enter your IBM customer number, select the country, and click Submit.
  • Scroll down to the bottom of the Software Registration page to see the status of your request.
    If your Site Technical Contact (STC)* or SR Administrator allows automatic approval for Basic access, then your request is complete. Your additional customer number is listed under "Existing access" at the bottom of the Software Registration page. Otherwise, your request is routed for approval and listed as "Pending." Click the Return to Service Request link located near the upper left of the page. If your Site Technical Contact (STC) or SR Administrator allows automatic approval for basic access, your request is complete! Click     this link for more details.

3. Bookmark - Quick Links:

CASES

·     Web: Open/View Support Cases - IBM Support Portal

·     Phone: Local country phone numbers - IBM Planet Wide

·     Chat: Click Chat with Support (lower right corner)

·     Please include details: Mustgather Information

NEWS/FLASHES

·     Latest Alerts, News, Security Bulletins and Flashes

·     Manage Notifications

DEFECTS

·     List of all Safer Payments APARs 

ENHANCEMENTS

·     IBM Safer Payments Aha! Ideas Portal

DOWNLOADS

·     Download Main Releases (Passport Advantage)

·     Download Fixes (Fix Central)

KNOWLEDGE

·     IBM Documentation *BOOKMARK*  -  new!

·     IBM Safer Payments Knowledge Database *BOOKMARK*

·     List of How To, FAQ, and Troubleshooting Technotes

·     Software support discontinuance: IBM Safer Payments V5.x

OTHER LINKS

·     IBM Support Portal FAQs

·     Support Handbook

 

Appendix:

  • *Information about Site Technical Contact: The Site Technical Contact (STC) approves access to users that need to submit Service Requests through the IBM support portal for their company. The STC is designated in the Passport Advantage Online (PAO) System. The primary contact for your company can update the Site Technical Contact and all other roles directly in PAO.
  • Contact Passport Advantage eCustomercare for help:
    - If you have any problems with this procedure or the current Primary/Technical contact has left the company
    - If you need help to determine the name of your STC
  • Document Version 1 – November 30, 2020

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Document Information

Modified date:
19 June 2025

UID

ibm16366763

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