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Troubleshooting
Problem
User launches the main Controller program (CCR.EXE). User clicks "Reports - Run" and chooses selections. User clicks "Send to application". Message #1 appears. User clicks "continue". The initial part of the report appears in Excel. User deliberately clicks on the 'X' (close) button, to close the Excel sheet *instead of* clicking on the green 'tick' button (for 'File Format of Report'). User clicks "Don't Save". Afterwards, the user clicks the green 'tick' button (for "File Format of Report"). An error appears.
Symptom
Message #1
- Microsoft Excel - Compatibility Checker
Afterwards, user clicks "continue". The initial part of the report appears in Excel.
User deliberately clicks on the 'X' (close) button, to close the Excel sheet *instead of* clicking on the green 'tick' button (for 'File Format of Report'):
User clicks "Don't Save".
Afterwards, the user clicks the green 'tick' button (for "File Format of Report"):
An error appears:
Information
Standard Error
Number: 5
Source: System
Description: The system cannot find the file specified at
System.Diagnostics.Process.StartWithShellExecuteEx(ProcessStartInfo startInfo)
at System.Diagnostics.Process.Start
at ....
[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.1.1;10.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
More support for:
IBM Cognos Controller
Software version:
10.1.1, 10.1
Operating system(s):
Windows
Document number:
254629
Modified date:
08 May 2025
UID
swg21687892
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