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Collecting Data: Persistent Volume Claim (PVC) for attachments.

Troubleshooting


Problem

This document describes the process for collecting data for problems with the IBM Maximo Application Suite - Persistent Volume Claim (PVC) for attachments.

Collecting this MustGather information helps understand the problem and save time analyzing the data.

Collect the following information from MAS Console:
1. Go to MAS console > Workspace > Manage.
2. In the upper-right side, click "Actions" button.
3. Select "Update Configurations".
4. Select the edit button/pencil in Persistent volume claims (PVCs) option.
5. Collect the following:
    5a. PVC name
    5b. Size
    5c. Mount path
    5d. Storage class name
 
Collect the following system properties in Manage application:
  • mxe.doclink.doctypes.defpath
  • mxe.doclink.doctypes.topLevelPaths
  • mxe.doclink.path01
  • mxe.doclink.securedAttachment

Here is a recommended document on the full setup of Persistent Volume Claims (PVCs) for Attachments:

This document will help configure the relevant system properties in Manage to properly store and retrieve attachment files using PVCs.

There are also two documents with detailed steps on setting up PVCs and configuring doclinks:

The main goal of these documents is to ensure correct configuration of Maximo/Manage system properties for PVC usage.

To troubleshoot PVC attachment issues, please collect answers to the following:

  • Details of the environment where the issue is occurring.
  • Was this environment upgraded from Maximo 7.6?
  • Were documents migrated from Maximo 7.6?
  • Are the doclinks system properties in Manage properly configured with the PVC on the MAS side?
  • Is the mxe.doclink.securedAttachment property set to true?
  • Are you receiving any error messages when attempting to open the attachment?
  • What internet browser is being used?
  • Does the issue also occur in a different browser?
  • Has the user cleared the browser cache and retried?
  • Is the PVC created and showing status Bound in OpenShift?
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Document Information

Modified date:
10 July 2025

UID

ibm17237691

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