IBM Support

Collecting Data: Maximo Mobile Inventory Counting Application

Troubleshooting


Problem

This document describes the process for collecting data for problems with the IBM Maximo Mobile Inventory Counting Application. With this application, you can count inventory using count books, ad hoc counts, and do reconciliation to ensure valid inventory balances.

Gathering this MustGather information before calling IBM support helps us understand the problem and save time analyzing the data.
  • Gather System Information:
    • Login to Maximo/Manage.
    • In the upper right corner select the question mark (?) and select System Information, copy the full System Information and include it in the support ticket.

Identify Problem Scope:
  • Does the problem occur in both the Role-Based application and mobile app?
  • Identify the affected devices (Android, iOS, Windows).
  • What are the exact steps that you followed in order to get the error?

Collect Maximo/Manage and Mobile Logs:
  • Maximo/Manage Logs:
    • Login to Maximo.
    • Open the "Logging" application.
    • Search for "oslc" and "sql".
    • Change the log level of these loggers to "INFO", Save, and Apply Settings.
    • Replicate the problem.
    • Collect the log files with the same time stamp when you reproduced the error.

  • Mobile Logs:
    • On Mobile, once you are in the log in screen, click the gear icon in the upper right corner to go to Logs.
    • Mark the "Enable debug logging" option.
    • Replicate the problem.
    • Collect the logs.

Learn More

Troubleshooting

  • Check if the issue persists when performing the same action in Maximo/Manage.
    • If the issue occurs in Maximo/Manage, it suggests a Manage/Maximo issue rather than a specific mobile problem.
  • If the error is reproducible in Role Based Applications:
    • Collect the network.har file:
      • Open developer tools (Fn + F12), navigate to the network tab, replicate the issue, and export the file using the download icon (downward arrow).
  • Check all logs collected for specific error messages.

Self-help

Before you report your problem to IBM Support, see whether the self-help support options resolve your problem:

New case

If you could not find a solution, open a new case and include all relevant information:
  • replication steps
  • logs  
  • replication time.
Title
Search all Inventory Counting documents on IBM Support Portal

Document Location

Worldwide

[{"Type":"MASTER","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSRHPA","label":"IBM Maximo Application Suite"},"ARM Category":[{"code":"a8m3p000000hAgaAAE","label":"Maximo Application Suite-\u003EMAS Applications-\u003EMobile"}],"ARM Case Number":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"}]

Log InLog in to view more of this document

This document has the abstract of a technical article that is available to authorized users once you have logged on. Please use Log in button above to access the full document. After log in, if you do not have the right authorization for this document, there will be instructions on what to do next.

Document Information

Modified date:
16 June 2025

UID

ibm17152859

Page Feedback