IBM Support

PI29110: IBM INSTALLATION MANAGER GUI ISSUES ON RHEL 6

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You can track all active APARs for this component.

 

APAR status

  • Closed as fixed if next.

Error description

  • Many customers reporting problems with installing and using IM
    in GUI (Graphical User Interface) mode on Red Hat Enterprise
    Linux (RHEL) 6.5 and later. Symptoms include Oracle Java
    exceptions and dump errors, as well as sudden hanging of the GUI
    panels.
    

Local fix

  • Current workaround is to install IM using the silent mode, and
    then to run IM in GUI mode, to use the following method:
    Add the following lines to the bottom of IBMIM.ini:
    -Dorg.eclipse.swt.internal.gtk.useCairo=false
    -Dorg.eclipse.swt.internal.gtk.cairoGraphics=false
    
    or to upgrade libcairo to >1.9.4
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * Users running IBM Installation Manager on Red Hat versions   *
    * 6.5 or higher                                                *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * Users installing and using IBM Installation Manager in GUI   *
    * (Graphical User Interface) mode on Red Hat Enterprise Linux  *
    * (RHEL) 6.5 and later. Symptoms include Oracle Java           *
    * exceptions and dump errors, as well as sudden hanging of the *
    * GUI panels.                                                  *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Upgrading to version 1.8.2 or later will resolve this issue. *
    ****************************************************************
    

Problem conclusion

Temporary fix

Comments

APAR Information

  • APAR number

    PI29110

  • Reported component name

    IBM INSTALL MGR

  • Reported component ID

    RATLIMG00

  • Reported release

    180

  • Status

    CLOSED FIN

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2014-11-05

  • Closed date

    2015-03-19

  • Last modified date

    2016-08-29

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

Applicable component levels

  • R170 PSY

       UP

  • R171 PSY

       UP

  • R172 PSY

       UP

  • R173 PSY

       UP

  • R174 PSY

       UP

  • R180 PSY

       UP

  • R181 PSY

       UP

[{"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Product":{"code":"SSDV2W","label":"IBM Installation Manager"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"1.8","Line of Business":{"code":"LOB45","label":"Automation"}}]

Document Information

Modified date:
17 October 2021