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PI28017: (335251)CRRTC8500E ERROR REPORTED WHILE ADDING JIRA RELATED ARTIFACT TO CHANGE SET.

A fix is available

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APAR status

  • Closed as program error.

Error description

  • Error Description:
    CRRTC8500E error reported while adding a JIRA related artifact
    to a change set in IBM Rational Team Concert (RTC ) Microsoft
    Visual Studio (VS) client.
    
    Use case in defect:  ( Using VS client )
    1.  Create a Change set in RTC VS client.
    2.  In Pending changes view , Check in the the change set.
    3.  Under "Outgoing" in Pending changes view, right click on the
    change set and click "Related Artifacts" and then "Associate
    Change Request"
    4.  Select Type and select "Select an Existing Change request"
    
    What is expected:
    The picker dialog comes up so select the change requests.
    
    What is observed:
    Error Reported.
    CRRTC8500E: Server Error: Error running operation.
    
    Exception Type:
    System.Xml.XmlException
    
    Exception Message:
    Root element is missing.
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * Rational Team Concert Visual Studio Client                   *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * VS Client should use ICALMFoundationRestService while        *
    * associating change request from pending changes              *
    ****************************************************************
    * RECOMMENDATION:                                              *
    ****************************************************************
    

Problem conclusion

  • Fixed in RTC version 6.0
    

Temporary fix

Comments

APAR Information

  • APAR number

    PI28017

  • Reported component name

    RATL TEAM CONCE

  • Reported component ID

    5724V0400

  • Reported release

    407

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2014-10-20

  • Closed date

    2015-06-30

  • Last modified date

    2015-06-30

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    RATL TEAM CONCE

  • Fixed component ID

    5724V0400

Applicable component levels

[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSCP65","label":"Rational Team Concert"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Line of Business":{"code":"LOB02","label":"AI Applications"}}]

Document Information

Modified date:
30 April 2020