IBM Support

PH41600: THE ?ALLOW HIERARCHICAL MOVES? REGISTRY SHOULD ALSO PREVENT END USERS FROM PERFORMING RENAME OPERATIONS

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APAR status

  • Closed as program error.

Error description

  • Description: The OpenPages settings area has a setting called
    ?Allow Hierarchical Moves? that prevents users from doing large
    hierarchical moves that can impact system performance. This
    setting should also control rename operations too as
    hierarchical renames can be an expensive operation.
    
    Workaround:
    Perform the rename during non-business hour.
    
    Prerequisites:
    
    1.	Create a large entity hierarchy.
    2.	Create child objects associated to that entity hierarchy.
    3.	Log in to OpenPages and verify /Applications/GRCM/Object
    Move/Allow Hierarchical Moves is set false
    
    Steps to Reproduce:
    
    1.	Open a supported browser.
    2.	Go to the OpenPages URL.
    3.	Login with an administrator or power user id.
    4.	Go to the Task Focused UI (TFUI) or Standard UI.
    5.	Go to the large entity created in the prerequisites.
    6.	Rename the large entity.
    7.	While the rename is happening, have other users try to edit
    data within the hierarchy.
    
    Expected Results:
    The user should be prevented from performing a system intensive
    operation.
    
    Actual Results:
    Depending on the size of the hierarchy, number of users in the
    system, time out values, the rename operations can have an
    impact on end user experience. Errors may also be captured in
    the logs.
    
    
    Error Message:
    
    2021-10-26 12:14:32,250
    ERROR ObjectServiceManager on
    myopenpagessystem.op.ibmcloud.local
    Application Error!
    [Default Executor-thread-80466](LoggingHelper.java:103)
    
    com.ibm.db2.jcc.am.SqlException: Application raised error or
    warning with diagnostic text: "-722|2446|-4712|SQL4712N  The
    activity or request was stopped because".. SQLCODE=-438,
    SQLSTATE=UD555, DRIVER=4.26.14
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * OpenPages Users                                              *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * THE ?ALLOW HIERARCHICAL MOVES? REGISTRY SHOULD ALSO PREVENT  *
    * END USERS FROM PERFORMING RENAME OPERATIONS                  *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Customers should download OpenPages with Watson 8.2 Fix Pack *
    * 3 (8.2.0.4). See the following document for details on       *
    * obtaining OpenPages 8.2.0.4:                                 *
    * https://www.ibm.com/support/pages/openpages-watson-82-fix-pa *
    * ck-4                                                         *
    ****************************************************************
    

Problem conclusion

Temporary fix

Comments

APAR Information

  • APAR number

    PH41600

  • Reported component name

    OPENPAGES GRC

  • Reported component ID

    5725D5100

  • Reported release

    820

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2021-10-26

  • Closed date

    2021-12-08

  • Last modified date

    2021-12-08

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    OPENPAGES GRC

  • Fixed component ID

    5725D5100

Applicable component levels

[{"Line of Business":{"code":"LOB10","label":"Data and AI"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSFUEU","label":"OpenPages GRC Platform"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"820"}]

Document Information

Modified date:
09 December 2021