IBM Support

PH31761: WORKFLOW DOES NOT SYNC WHEN ASSOCIATE / DISASSOCIATE CHILDREN OBJECTS OCCURS

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APAR status

  • Closed as program error.

Error description

  • Description:
    When a stage in a workflow requires a child object to be
    associated, the workflow does not automatically update the
    status and show the next stage.
    
    Prerequisites:
    
    Use the out of the box Issue review workflow
    
    Steps to Reproduce:
    
    1)	Select an Issue in the In Progress stage
    2)	Edit the Issue to associate an Action Item
    3)	After association is complete, the workflow stage does not
    automatically update to the In Review stage.
    4)	A manual refresh of the page is required to show the updated
    status
    
    Client Use case using Client Risk workflow.
    
    When Risk object is in status "Awaiting Assessment" in order to
    approve the Risk, a Control object in an approved status needs
    to be associated
    After the association is complete, the page is not automatically
    refreshed to show the "Action" button to allow the user to move
    to the next workflow stage to approve the risk object.
    After a manual refresh of the page, "Action" button is
    displaying.
    
    Expected Results:
    
    After the child association action has been completed, the
    parent object task view should be updated to reflect the change
    in the workflow status
    
    Actual Results:
    
    After the child association action has been completed, the
    parent object task view is not updated to reflect the change in
    the workflow status and a manual refresh of the web page is
    required.
    
    
    Error Message:
    
    N/A
    

Local fix

  • Click browser refresh or go to another tab then come back to the
    taskview for a refresh.
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * OpenPages Users                                              *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * WORKFLOW DOES NOT SYNC WHEN ASSOCIATE / DISASSOCIATE         *
    * CHILDREN OBJECTS OCCURS                                      *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Customers should download OpenPages with Watson 8.2 Fix Pack *
    * 2 (8.2.0.3). See the following document for details on       *
    * obtaining OpenPages 8.2.0.3:                                 *
    * https://www.ibm.com/support/pages/openpages-watson-82-fix-pa *
    * ck-3                                                         *
    ****************************************************************
    

Problem conclusion

  • We update a relationship field and automatically update the
    workflow state tile that appears in the top right section of the
    task view. If the resource is not in a workflow then there is no
    change and no request to update the workflow state will be sent.
    
    Customers should download OpenPages with Watson 8.2 Fix Pack 2
    (8.2.0.3). See the following document for details on obtaining
    OpenPages 8.2.0.3:
    https://www.ibm.com/support/pages/openpages-watson-82-fix-pack-3
    

Temporary fix

Comments

APAR Information

  • APAR number

    PH31761

  • Reported component name

    OPENPAGES GRC

  • Reported component ID

    5725D5100

  • Reported release

    820

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2020-11-17

  • Closed date

    2021-08-10

  • Last modified date

    2021-08-10

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    OPENPAGES GRC

  • Fixed component ID

    5725D5100

Applicable component levels

[{"Line of Business":{"code":"LOB10","label":"Data and AI"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSFUEU","label":"OpenPages GRC Platform"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"820"}]

Document Information

Modified date:
11 August 2021