IBM Support

PH27307: CUSTOM TRIGGERS CAN PREVENT UPDATES USING MANAGE PAGES AND TEMPLATES

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APAR status

  • Closed as program error.

Error description

  • Custom triggers can interfere with the Manage Pages and
    Templates feature added to the TFUI.  If the conditions are not
    specific enough, the trigger engine can attempt to run checks
    when creating, updating, or deleting items from the pages and
    templates.
    Standard, out-of-box triggers should not cause problems.
    
    If this occurs, the user will see an "OP-00024 Requested
    operation can not be completed" error
    The log will show something like this:
    ERROR GRCTriggerDelegator on servername
    
    Application Error!
    WebContainer : 7
    java.lang.reflect.InvocationTargetException
    

Local fix

  • Disable triggers while working on the pages and templates.
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * OpenPages Users                                              *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * CUSTOM TRIGGERS CAN PREVENT UPDATES USING MANAGE PAGES AND   *
    * TEMPLATES                                                    *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Customers should download OpenPages with Watson 8.2 Fix Pack *
    * 2 (8.2.0.2). See the following document for details on       *
    * obtaining OpenPages 8.2.0.2:                                 *
    * https://www.ibm.com/support/pages/openpages-watson-82-fix-pa *
    * ck-2                                                         *
    ****************************************************************
    

Problem conclusion

  • We had some hardcoded values, we made a change to pull
    information from the cache instead, which corrected this issue.
    
    
    Customers should download OpenPages with Watson 8.2 Fix Pack 2
    (8.2.0.2). See the following document for details on obtaining
    OpenPages 8.2.0.2:
    https://www.ibm.com/support/pages/openpages-watson-82-fix-pack-2
    

Temporary fix

Comments

APAR Information

  • APAR number

    PH27307

  • Reported component name

    OPENPAGES GRC

  • Reported component ID

    5725D5100

  • Reported release

    810

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2020-07-09

  • Closed date

    2021-03-25

  • Last modified date

    2021-03-25

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    OPENPAGES GRC

  • Fixed component ID

    5725D5100

Applicable component levels

[{"Line of Business":{"code":"LOB10","label":"Data and AI"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSFUEU","label":"IBM OpenPages with Watson"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"810"}]

Document Information

Modified date:
26 March 2021