IBM Support

PH26311: IN TASK UI, QUICK VIEW SIDEBAR, THE FEATURE TO OPEN NEWLY CREATED OBJECT IN NEW TAB DOES NOT WORK.

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APAR status

  • Closed as program error.

Error description

  • Description:
    
    When creating a new object via a Quick View sidebar from a
    parent object, the new child object creates successfully. The
    new object will display in the quick view sidebar where the user
    has the option to click a pop out button to view in a new tab.
    However, clicking the pop out button does nothing, no new tab
    opens, the parent object details remain in view and the sidebar
    remains open.
    
    Same results with Chrome, IE and Edge browsers
    
    Prerequisites:
    
    Create a Task View for a parent object e.g Risk
    1.      Log into OpenPages as Admin user via supported browser
    2.      Navigate to Settings > Manage Views
    3.      Click Add New View
    4.      Ensure the Enabled and Use as Default options are
    checked
    5.      Select Risk from object type
    6.      Enter a name e.g. Sidebar View
    7.      Select Task for Type
    8.      Click Add
    9.      Click Add Section, give a label e.g. General and click
    Done
    10.   From the Object Fields drag Name, Description and Owner
    into the section
    11.   Click Add Section again and give label of Child
    12.   Under Relationship Fields, drag Grid into the new section
    13.   Give label as Child
    14.   Set Relationship type to be Children
    15.   Under Object Type select Control
    16.   Under Actions click Add Action and select Add New from the
    drop down
    17.   Give a label of Add New
    18.   Select Sidebar from the New Behavior drop down
    19.   Click Done
    20.   Click Publish
    
    
    
    Steps to Reproduce:
    
    1.      In the Task UI navigate to Assessments > Risks
    2.      Select any risk from the grid view to open in task view
    3.      In the Child section click Add New button
    4.      In the sidebar pop out, enter the mandatory fields and
    click save
    5.      The new child object sidebar remains open
    6.      Click ?Pop out? icon in the top right of the sidebar to
    open the new object in a new tab, note nothing happens.
    
    
    
    Expected Results:
    A new tab should open for the newly created child object.
    
    Actual Results:
    
    Parent object tab reference bar updates to show reference of new
    child object, no new tab opens, parent objects details remain in
    tab, sidebar remains open
    
    Error Message:
    
    None
    

Local fix

  • Close the Sidebar view and select the new child object from the
    grid view on the parent object task view to open child object in
    new tab
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * OpenPages Users                                              *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * IN TASK UI, QUICK VIEW SIDEBAR, THE FEATURE TO OPEN NEWLY    *
    * CREATED OBJECT IN NEW TAB DOES NOT WORK.                     *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Customers should download OpenPages with Watson 8.2 Fix Pack *
    * 1 (8.2.0.1). See the following document for details on       *
    * obtaining OpenPages 8.2.0.1:                                 *
    * https://www.ibm.com/support/pages/openpages-watson-82-fix-pa *
    * ck-1                                                         *
    ****************************************************************
    

Problem conclusion

Temporary fix

Comments

APAR Information

  • APAR number

    PH26311

  • Reported component name

    OPENPAGES GRC

  • Reported component ID

    5725D5100

  • Reported release

    810

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2020-06-10

  • Closed date

    2020-11-23

  • Last modified date

    2020-11-23

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    OPENPAGES GRC

  • Fixed component ID

    5725D5100

Applicable component levels

[{"Line of Business":{"code":"LOB10","label":"Data and AI"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSFUEU","label":"IBM OpenPages with Watson"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"810"}]

Document Information

Modified date:
24 November 2020