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PH25245: QUESTIONNAIRE TEMPLATES CANNOT HAVE MORE THAN 199 SUBSECTIONS PLUS QUESTIONS IN TOTAL PER SECTION

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APAR status

  • Closed as documentation error.

Error description

  • Inside a Questionnaire Template, if a Section has more than 199
    object types associated (SubSection + Questions), the UI does
    not render properly. When this happens, users also cannot fill
    out the questionnaire inside the questionnaire assessment as the
    UI prevents the user from entering any data.
    
    Prerequisites:
    
    OpenPages installed with OpenPagesAdministrator associated to
    the OpenPages Modules 7.4.0 Master profile
    Download and save the attached Fastmap template:
    
    Create test data
    1.	Log into OpenPages as OpenPagesAdministrator and switch to
    standard view
    2.	On the top right, click on Add New and select Business Entity
    3.	Enter a name, Ent01, enter all mandatory fields then click
    Save
    4.	Navigate to Reporting -> Fastmap import
    5.	Click Choose File, select the above attachment, then click
    Import Data, followed by Import Data
    6.	Click Refresh until 100% complete
    
    Steps to Reproduce:
    1.	Log into OpenPages as OpenPagesAdministrator and switch to
    standard view
    2.	Navigate to Organization -> Business Entity Overview -> Ent01
    3.	On the left Nav bar, click on Questionnaire Templates
    4.	On the detail page, click on Launch next to Authoring UI
    5.	On the pop up, click on Open questionnaire. Confirm the page
    loads fine. At the moment, there is a total of 199 combined
    Subsections and Questions under Section 1:
    6.	Under any subsection, click on Add Question
    7.	Fill in all mandatory fields and click Add Question
    8.	Close the pop up page
    9.	Back on the detail page, click on Launch next to Authoring UI
    again
    10.	On the pop up, click on Open questionnaire. Confirm the page
    now renders incorrectly.
    
    Expected Results:
    
    The document only states the following:
    
    ?A questionnaire template can have up to 1000 questions. A
    subsection should not have more than 50 questions, including
    dependent questions.?
    
    So the Questionnaire template should be able to handle a Section
    that contains more than 199 combined SubSections and Questions
    associated to it.
    
    Actual Results:
    
    Questionnaire template cannot render the page when a Section has
    more than 199 combined SubSections and Questions associated to
    it. Once the questionnaire template is published to a
    questionnaire assessment, users cannot enter any details in the
    actual questionnaire.
    
    Error Message:
    
    None
    

Local fix

  • Keep the sum of SubSections + Questions within a Section to <
    199
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * OpenPages Users                                              *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * QUESTIONNAIRE TEMPLATES CANNOT HAVE MORE THAN 199            *
    * SUBSECTIONS PLUS QUESTIONS IN TOTAL PER SECTION              *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Customers should download OpenPages 8.2 from Passport        *
    * Advantage. See the following document for details on         *
    * obtaining OpenPages 8.2:                                     *
    * https://www.ibm.com/support/pages/downloading-ibm-openpages- *
    * watson-version-82-passport-advantage                         *
    ****************************************************************
    

Problem conclusion

  • We have updated our documentation in this area to explain
    exactly what the limits are in the Questionnaire.
    
    Customers should download OpenPages 8.2 from Passport Advantage.
    See the following document for details on obtaining OpenPages
    8.2:
    https://www.ibm.com/support/pages/downloading-ibm-openpages-wats
    on-version-82-passport-advantage
    

Temporary fix

Comments

APAR Information

  • APAR number

    PH25245

  • Reported component name

    OPENPAGES GRC

  • Reported component ID

    5725D5100

  • Reported release

    810

  • Status

    CLOSED DOC

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2020-05-11

  • Closed date

    2020-06-22

  • Last modified date

    2020-06-22

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

Applicable component levels

[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSFUEU","label":"IBM OpenPages with Watson"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"810","Line of Business":{"code":"LOB10","label":"Data and AI"}}]

Document Information

Modified date:
23 June 2020