IBM Support

PH24959: SINGLE ASSESSMENT REPORT NOT SHOWING ALL THE NOT ANSWERED QUESTIONS

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APAR status

  • Closed as program error.

Error description

  • Description:
    When there is a questionnaire assessment with multiple questions
    not answered, the Single Assessment Report does not show all the
    Not Answered questions.
    
    Workaround:
    Not known
    Test Result
    Prerequisites:
    A)	OpenPagesAdministrator using OpenPages Modules Master profile
    
    B)	Create the hierarchy
    1.	Log in to OpenPages as OpenPagesAdministrator
    2.	Switch to Standard UI
    3.	On the top right, click on ?Add New? and select ?Business
    Entity?
    4.	Enter BE01 as the name, fill in all the required fields and
    click on Save
    5.	On the top right, click on ?Add New? and select ?Process?
    6.	Select BE01 as the parent, enter Proc01 as the name, fill in
    all required fields and click on Save
    7.	On the top right, click on ?Add New? and select
    ?Questionnaire Template?
    8.	Select BE01 as the parent, enter QT01 as the name, fill in
    all required fields and click on Save
    
    C)	Create a basic Questionnaire Template
    1.	Log in to OpenPages as OpenPagesAdministrator
    2.	Navigate to the created QT01 and click on Launch under
    Authoring UI field.
    3.	When the new window appears, click on Open questionnaire
    4.	Create a Section, Subsection and 4 basic questions
    
    
    D)	Create the Questionnaire Assessment
    1.	Log in to OpenPages as OpenPagesAdministrator
    2.	On the top right, click on ?Add New? and select ?Program?
    3.	Tick Process Assessment and click OK
    4.	Select BE01 as the parent, select Proc01 in Processes tab and
    select QT01 in Questionnaire Templates tab
    5.	Enter Program01 as the name, fill in all required fields and
    click on Save
    6.	Navigate to the created Program01 and click on Launch under
    Launch Program field.
    7.	When the new window appears, click on Launch
    8.	When finished, click on Close. This process must create a
    Questionnaire Assessment under Program01
    9.	Navigate to the created Questionnaire Assessment and click
    Launch link at Questionnaire UI field
    10.	At the popped-up window, click Open questionnaire
    11.	Respond only first and third questions. Do not answer
    neither second nor fourth questions
    12.	Click on Submit
    
    Steps to Reproduce:
    1.	Log into OpenPages as OpenPagesAdministrator
    2.	Switch to Standard UI
    3.	Under navigational menu, click Reporting > Questionnaire
    Reports > Single Assessment Report
    4.	Select the following at the prompt and then click Finish
    Program Type: Assessment Questionnaire
    Program: Prog01
    Assessment: Prog01 ? Proc01
    Assessment Type: Risk
    5.	Check that at the Questions section, only first, third and
    second questions are listed but fourth question is not listed
    
    
    Expected Results:
    All the questions to be listed in the report
    
    Actual Results:
    Some of the not answered questions are not listed in the report
    
    Error Message:
    Not found
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * OpenPages Users                                              *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * SINGLE ASSESSMENT REPORT NOT SHOWING ALL THE NOT ANSWERED    *
    * QUESTIONS                                                    *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Customers should download OpenPages with Watson 8.2 Fix Pack *
    * 1 (8.2.0.1). See the following document for details on       *
    * obtaining OpenPages 8.2.0.1:                                 *
    * https://www.ibm.com/support/pages/openpages-watson-82-fix-pa *
    * ck-1                                                         *
    ****************************************************************
    

Problem conclusion

  • Updated the Report to remove the Grouping criteria on the
    Question Templates for a Sub Section. This was causing the
    non-answered questions to be not listed.
    
    Customers should download OpenPages with Watson 8.2 Fix Pack 1
    (8.2.0.1). See the following document for details on obtaining
    OpenPages 8.2.0.1:
    https://www.ibm.com/support/pages/openpages-watson-82-fix-pack-1
    

Temporary fix

Comments

APAR Information

  • APAR number

    PH24959

  • Reported component name

    OPENPAGES GRC

  • Reported component ID

    5725D5100

  • Reported release

    810

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2020-04-30

  • Closed date

    2020-11-23

  • Last modified date

    2020-11-23

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    OPENPAGES GRC

  • Fixed component ID

    5725D5100

Applicable component levels

  • R820 PSY

       UP

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Document Information

Modified date:
17 September 2021