IBM Support

PH24726: HOMEPAGE AND DASHBOARD FILTERS USING END USER NOT RETURNING DATAIN STANDARD USER INTERFACE (UI)

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APAR status

  • Closed as program error.

Error description

  • User creates a Filter using END USER and adds it to a Dashboard
    Panel. The Dashboard will display the correct object filter
    count but clicking on the count will display zero results in the
    Filtered List View.
    The filter is also used in the HomePage Configuration where the
    objects are listed. When user clicks on View Details, an empty
    Filtered List View is also displayed.
    
    This appears to be a regression of PI7195
    https://www.ibm.com/support/pages/apar/PI71595 since this works
    in 8.1.0.1 but not in 8.1.0.1.3
    
    Workaround:
    None
    
    Prerequisites:
    OP 8.1.0.1.3 with standard test data
    
    Step to reproduce:
    
    1.	We can demonstrate the issue by using the existing ?My
    Issues? ?My Open Issues? filters since it uses END USER
    
    a)	Log into the OpenPages Application as OpenPagesAdministrator
    user and switch to Standard UI
    b)	Switch to OpenPages Modules Master Profile if not already set
    to there.
    c)	Click on the My Work tab and scroll down to My Issues
    d)	At the bottom of the Issue list, click View Details
    e)	Confirm that the Filtered List View displays empty list
    f)	Click on the Home link on the top menu
    g)	Click on Dashboard tab and click on the number displayed on
    the My Open Issues panel
    h)	Confirm that the Filtered List View displays empty list
    
    Expected Results:
    
    Th Filtered List View should display the correct number of
    Issues as displayed in the count.
    
    Actual Results:
    
    Filtered List View returns empty list results in OP8.1.0.1.3
    when using Standard UI
    The correct results are returned when running in OP8.1.0.1 and
    in OP8.1.0.1.1
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * OpenPages Users                                              *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * HOMEPAGE AND DASHBOARD FILTERS USING END USER NOT RETURNING  *
    * DATA IN STANDARD UI                                          *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Customers should download OpenPages 8.2 from Passport        *
    * Advantage. See the following document for details on         *
    * obtaining OpenPages 8.2:                                     *
    * https://www.ibm.com/support/pages/downloading-ibm-openpages- *
    * watson-version-82-passport-advantage                         *
    ****************************************************************
    

Problem conclusion

Temporary fix

Comments

APAR Information

  • APAR number

    PH24726

  • Reported component name

    OPENPAGES GRC

  • Reported component ID

    5725D5100

  • Reported release

    810

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2020-04-23

  • Closed date

    2020-06-22

  • Last modified date

    2020-06-22

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    OPENPAGES GRC

  • Fixed component ID

    5725D5100

Applicable component levels

[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSFUEU","label":"IBM OpenPages with Watson"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"810","Line of Business":{"code":"LOB10","label":"Data and AI"}}]

Document Information

Modified date:
09 July 2020