IBM Support

PH24421: REGRESSION - REDIRECTS TO THE FILTERED LIST VIEW DISPLAYS NO RESULTS

Subscribe to this APAR

By subscribing, you receive periodic emails alerting you to the status of the APAR, along with a link to the fix after it becomes available. You can track this item individually or track all items by product.

Notify me when this APAR changes.

Notify me when an APAR for this component changes.

 

APAR status

  • Closed as program error.

Error description

  • After applying Interim Fix 4 on 8.0.0.3, if a user clicks on a
    filtered list from the homepage that redirects to the FLV, the
    filter does not run and the page will show no results. Users
    will then have to apply the filter again for it to display
    results. The only applies to filters which has conditions
    filtered by the end user.
    
    There is also an issue if there are multiple public filters with
    the same name, where the wrong filter can be applied after being
    redirected.
    
    Prerequisites:
    
    OpenPages 8.0.0.3.4 installed
    OpenPagesAdministrator associated to the OpenPages Modules 7.4.0
    Master profile
    
    Create test data
    1.	Log into OpenPages as OpenPagesAdministrator and switch to
    standard view
    2.	Navigate to Administration -> Object Types
    3.	Click on SOXIssue
    4.	Scroll down to Filters and add a new filter
    5.	Change the field to Assignee, add the user FCM to the
    User/Group field and save this filter as ?Test Filter?
    6.	Navigate to Administration -> Object Text
    7.	Expand SOXIssue -> Filters -> Test Filter and click on en_US
    to rename the filter to ?My Issues?
    8.	Navigate to Administration -> Profiles
    9.	Click on OpenPages Modules 7.4.0 Master
    10.	Click on SOXIssue
    11.	Scroll down to Navigational Views and click on Filtered List
    12.	Under Associated Filters, click Associate, tick all filters
    then click Include, then click Save
    13.	On the top right, click Add New and select Business Entity
    14.	Enter a name, Ent01, fill in all mandatory fields, and click
    Save
    15.	Click on Add New at the top right and select Issue
    16.	Enter a name, select Ent01 as the parent, select
    OpenPagesAdministrator as the Issue Owner, fill in all mandatory
    fields, and click Save
    17.	Repeat steps 15 and 16 to create 2 more similar Issues.
    18.	Click on Add New at the top right and select Control
    19.	Enter a name, select Ent01 as the parent, select
    OpenPagesAdministrator as the Control Owner, fill in all
    mandatory fields, and click Save
    20.	Repeat steps 18 and 19 to create 2 more similar Controls.
    
    Steps to Reproduce:
    1.	Log into OpenPages as OpenPagesAdministrator
    2.	Switch to standard UI
    3.	Scroll down to the ?My Controls? filtered list and confirm
    there are 3 Controls assigned
    4.	Click on View Details at the bottom of the filtered list to
    navigate to the FLV. Confirm there are no results, even though
    the filter is already applied. Expand the Analytics Bar also to
    confirm it should show 3 Controls.
    5.	Click on Home to navigate back to the homepage
    6.	Scroll down to the ?My Issues? filtered list and confirm
    there are the 3 Issues assigned
    7.	Click on View Details at the bottom of the filtered list to
    navigate to the FLV. Confirm there are no results, as above, but
    this time, on the Analytics Bar, note that it is also
    referencing the wrong filter due to duplicate names.
    
    Expected Results:
    
    Navigating from the homepage to the FLV should apply the correct
    filter and display the correct results
    
    Actual Results:
    
    Navigating from the homepage to the FLV is not applying the
    filter, and in certain circumstances, also references the wrong
    filter.
    
    Error Message:
    
    None
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * OpenPages Users                                              *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * REGRESSION - REDIRECTS TO THE FILTERED LIST VIEW DISPLAYS NO *
    * RESULTS                                                      *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Customers should download OpenPages 8.1.0.1 Interim Fix 4    *
    * from Passport Advantage. See the following document for      *
    * details on obtaining OpenPages 8.1.0.1 Interim Fix 4:        *
    * https://www.ibm.com/support/pages/openpages-watson-8101-inte *
    * rim-fix-4                                                    *
    ****************************************************************
    

Problem conclusion

  • We had to make a change to the way our cache was working and the
    order in which it was cached.  This is fixed in this release and
    in our 8.2 release.
    
    Customers should download OpenPages 8.1.0.1 Interim Fix 4 from
    Passport Advantage. See the following document for details on
    obtaining OpenPages 8.1.0.1 Interim Fix 4:
    https://www.ibm.com/support/pages/openpages-watson-8101-interim-
    fix-4
    

Temporary fix

Comments

APAR Information

  • APAR number

    PH24421

  • Reported component name

    OPENPAGES GRC

  • Reported component ID

    5725D5100

  • Reported release

    800

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2020-04-15

  • Closed date

    2020-07-22

  • Last modified date

    2020-07-22

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    OPENPAGES GRC

  • Fixed component ID

    5725D5100

Applicable component levels

[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSFUEU","label":"IBM OpenPages with Watson"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"800","Line of Business":{"code":"LOB10","label":"Data and AI"}}]

Document Information

Modified date:
23 July 2020