IBM Support

PH23950: ?UNEXPECTED ERROR OCCURRED? ERROR MESSAGE WHEN EDITING A PERSONAL FILTER

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APAR status

  • Closed as program error.

Error description

  • Description:
    When the user creates a personal filter using any Integer value
    field, when he/she tries to edit it, they receive the error
    message ?Unexpected error occurred?.
    
    
    
    Workaround:
    Not known
    
    Prerequisites:
    A)	OpenPages with solutions installed
    
    B)	OpenPagesAdministrator using OpenPages Modules 7.4.0 Master
    profile
    
    C)	Create the testing data:
    1.	Log in to OpenPages as OpenPagesAdministrator.
    2.	Create the following object records filling in all the
    required fields:
    	SOXBusEntity BE01
    	----- KPI KPI01
    
    Steps to Reproduce:
    1.	Log into OpenPages as OpenPagesAdministrator
    2.	On the top-left side, click on the primary menu icon. Then
    click on Indicators > KPIs
    3.	On the top-left side, click on the filter icon. Then under My
    Filters, click on Add Filter
    4.	Give any name to the filter and under Conditions, click on
    Add
    5.	Select Frequency Offset Days on Field and set 1 on Value
    6.	Click on Done, then click on Save
    7.	Under left menu, under My Filters, click on the Pencil icon
    next to your configured filter
    8.	Check the error message ?Unexpected error occurred? appears
    
    Expected Results:
    No errors should appear when trying to edit a filter
    
    Actual Results:
    Error message is shown when trying to edit a filter using an
    integer value field
    
    Error Message:
    On UI: Unexpected error occurred
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * OpenPages Users                                              *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * UNEXPECTED ERROR OCCURRED? ERROR MESSAGE WHEN EDITING A      *
    * PERSONAL FILTER                                              *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Customers should download OpenPages 8.2 from Passport        *
    * Advantage. See the following document for details on         *
    * obtaining OpenPages 8.2:                                     *
    * https://www.ibm.com/support/pages/downloading-ibm-openpages- *
    * watson-version-82-passport-advantage                         *
    ****************************************************************
    

Problem conclusion

  • Was getting the error when trying to edit filter with int type
    because the API was not returning value and operator fields for
    condition. We fixed the API to include those values and now you
    can edit the filter.
    
    Customers should download OpenPages 8.2 from Passport Advantage.
    See the following document for details on obtaining OpenPages
    8.2:
    https://www.ibm.com/support/pages/downloading-ibm-openpages-wats
    on-version-82-passport-advantage
    

Temporary fix

Comments

APAR Information

  • APAR number

    PH23950

  • Reported component name

    OPENPAGES GRC

  • Reported component ID

    5725D5100

  • Reported release

    810

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2020-04-01

  • Closed date

    2020-06-22

  • Last modified date

    2020-06-22

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    OPENPAGES GRC

  • Fixed component ID

    5725D5100

Applicable component levels

[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSFUEU","label":"IBM OpenPages with Watson"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"810","Line of Business":{"code":"LOB10","label":"Data and AI"}}]

Document Information

Modified date:
23 June 2020