IBM Support

PH23840: RHAPSODY 84 FROM WINDOWS SERVER 2012 RESULTS LOTS UNRELATED APPSARE DISAPPEARED FROM APPS

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APAR status

  • Closed as program error.

Error description

  • uninstalled Rhapsody 84 from Windows results lots unrelated APPS
    are disappeared from windows server's APPS list. Same problem
    occurs on Windows Server 2012 and win7 and 100% reproducable.
    
    [Reproduce Steps]
    1. Install Rhapsody v8.4 x64 on Windows Server 2012
    2. Uninstall Rhapsody
    3. lots unrelated APPS are disappeared from APPS
    
    [Workaround]
    None
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * Rhapsody                                                     *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * RHAPSODY 84 FROM WINDOWS SERVER 2012 RESULTS LOTS UNRELATED  *
    * APPS ARE DISAPPEARED FROM APPS                               *
    ****************************************************************
    * RECOMMENDATION:                                              *
    ****************************************************************
    

Problem conclusion

  • We added safe code to avoid installshield deleting files in
    C:\ProgramData
    

Temporary fix

Comments

APAR Information

  • APAR number

    PH23840

  • Reported component name

    TLOGIC RHAPSODY

  • Reported component ID

    5724V74RP

  • Reported release

    840

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2020-03-30

  • Closed date

    2020-07-06

  • Last modified date

    2020-07-06

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TLOGIC RHAPSODY

  • Fixed component ID

    5724V74RP

Applicable component levels

[{"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Product":{"code":"SS7P9W","label":"Rational Rhapsody"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"840","Line of Business":{"code":"","label":""}}]

Document Information

Modified date:
07 July 2020