IBM Support

PH23548: WORKFLOW OPERATION UNABLE TO BLANK OUT A LONG STRING FIELD

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APAR status

  • Closed as program error.

Error description

  • User creates a workflow that attempts to blank out a Long String
    field
    The workflow autostarts after an object is created and fails to
    blank out the long string field.
    The same workflow can blank out Simple String fields
    
    
    Workaround:
    If possible, specify a different string value in the workflow
    operation to represent a blank,  i.e. ?-? instead of a null
    value.
    
    
    Prerequisites:
    1.	OP 8.1.0.1 with standard test data
    
    
    2.	Create a new field group containing 2 new fields (Long String
    and Simple String fields)
    a)	Login to the OpenPages Application as OpenPagesAdministrator
    b)	Click on person icon on top right of page and change Profile
    to OpenPages Platform 3 and then switch to Standard UI
    c)	On top menu  click Administration > Field Groups
    d)	Click Add button and enter a name and then click Create
    e)	Click on the new field group and click Add
    f)	Enter a field name and select Long String for the Data Type
    and click Create
    g)	Click Add button and enter a name and select Simple String
    for the Data Type and click Create
    
    3.	Add the new Field Group to Issue object and add the 2 fields
    to the Issue Detail View in the Profile
    a)	Enable SAM mode
    b)	On top menu, click Administration > Object Types > SOXIssue
    c)	Click Include and select the new field group created earlier
    and click Add
    d)	Disable SAM
    e)	On top menu, click Administration > Profiles > OpenPages
    Platform 3
    f)	Click on SOXIssue and click Include under Object Fields
    g)	Select the 2 new fields created earlier and click Include
    h)	Click on Detail under Object Views and click Choose Fields
    i)	Select the 2 new fields and click Apply, then click Save
    j)	Click on the Long String field and click Edit under Object
    Field Information
    k)	Change the Display Type from On Demand to Text Area and click
    Save
    
    4.	Disable any existing Issue Workflows and Create an Issue
    workflow that sets the 2 new fields to blank
    a)	Login to the OpenPages Application as OpenPagesAdministrator
    b)	In TFUI, click on the gear icon on top menu
    c)	Click on Manage Workflows and tick any existing workflows on
    the Issue object and click Disable
    d)	Click Cancel and then click Add New
    e)	Enter a workflow name , select Issue for Object Type and
    select AutoStart for Type, and click Add
    f)	Drag in a new workflow stage and click Add
    g)	Under Stage Properties select End under Type
    h)	Mouse Click down and hold on the bottom of Start Stage and
    drag mouse to Stage 2 and release mouse to add an Action line
    between the stages,  then click Add button
    
    i)	Under Action Properties, scroll down and click Validations
    and Operations
    j)	Click Add Operation and enter blankit in the name
    k)	Scroll down and click Add Field, select the long string field
    under Object Field and click Done
    l)	Click Add Field, select the Simple String field under Object
    Field and click Done
    
    m)	Click Done, then click Publish on top right
    n)
    
    
    
    Step to reproduce:
    
    1.	Create a new Issue object in Standard UI and fill in values
    for the Long String and Simple String fields. Then click on the
    Issue object and observe that the Simple String field is blank
    and not the Long String field.
    
    a)	Login to the OpenPages Application as OpenPagesAdministrator
    and switch to Standard UI
    b)	On top menu, click Organization > Business Entities and
    select any entity
    c)	On left pane, click Issues, then click Actions > Add a new
    Issue
    d)	Fill in a name and fill in string values for the Long String
    and Simple String fields and click Save
    e)	Click on the new Issue and confirm that the Long String field
    contains a value but the Simple String field is blank
    
    
    
    
    
    Expected Results:
    
    The workflow should blank both the Long String field and Simple
    String field
    
    Actual Results:
    
    Only the Simple String field gets blanked out by the workflow
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * OpenPages Users                                              *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * WORKFLOW OPERATION UNABLE TO BLANK OUT A LONG STRING FIELD   *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Customers should download OpenPages with Watson 8.2 Fix Pack *
    * 1 (8.2.0.1). See the following document for details on       *
    * obtaining OpenPages 8.2.0.1:                                 *
    * https://www.ibm.com/support/pages/openpages-watson-82-fix-pa *
    * ck-1                                                         *
    ****************************************************************
    

Problem conclusion

Temporary fix

Comments

APAR Information

  • APAR number

    PH23548

  • Reported component name

    OPENPAGES GRC

  • Reported component ID

    5725D5100

  • Reported release

    810

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2020-03-20

  • Closed date

    2020-11-23

  • Last modified date

    2020-11-23

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    OPENPAGES GRC

  • Fixed component ID

    5725D5100

Applicable component levels

[{"Line of Business":{"code":"LOB10","label":"Data and AI"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSFUEU","label":"IBM OpenPages with Watson"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"810"}]

Document Information

Modified date:
24 November 2020