IBM Support

PH17961: BLANK PAGE WHEN SIGNING IN TO SSO AS DISABLED USER

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APAR status

  • Closed as program error.

Error description

  • If user is active in IDP but disabled in Openpages, then the
    user will be allowed to sign in, but will be taken to a blank
    page.
    
    Steps To Reproduce
    
    1.    Create user in OpenPages that is mapped to user in IDP
    2.    Disable User in OpenPages
    3.   Sign in as disabled user in IDP
    
    Expected Behavior
    
    User should not be allowed to sign in or error message should be
    displayed that user is disabled
    
    Actual behavior
    
    User is taken to a blank page with following error shown in
    Aurora logs
    
    EXCEPTION :
    com.openpages.aurora.service.repository.RepositoryServiceExcepti
    on
    ERROR CODE : OP-05066
    LEVEL : 4
    ERROR # : UBU1HZ1DVTKE
    TIMESTAMP : 2019-10-10 09:44:57
    MESSAGE : Actor "2001" is disabled.
    

Local fix

  •  None available
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * OpenPages Users                                              *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * BLANK PAGE WHEN SIGNING IN TO SSO AS DISABLED USER           *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Customers should download OpenPages 8.2 from Passport        *
    * Advantage. See the following document for details on         *
    * obtaining OpenPages 8.2:                                     *
    * https://www.ibm.com/support/pages/downloading-ibm-openpages- *
    * watson-version-82-passport-advantage                         *
    ****************************************************************
    

Problem conclusion

Temporary fix

Comments

APAR Information

  • APAR number

    PH17961

  • Reported component name

    OPENPAGES GRC

  • Reported component ID

    5725D5100

  • Reported release

    800

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2019-10-10

  • Closed date

    2020-06-12

  • Last modified date

    2020-06-12

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    OPENPAGES GRC

  • Fixed component ID

    5725D5100

Applicable component levels

[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSFUEU","label":"IBM OpenPages with Watson"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"800","Line of Business":{"code":"LOB10","label":"Data and AI"}}]

Document Information

Modified date:
13 June 2020