IBM Support

IV99859: WINCOLLECT AGENTS ARE DOWNGRADED TO VERSION 7.2.3 AFTER A CONFIG RESTORE

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APAR status

  • Closed as program error.

Error description

  • It has been identified that WinCollect agents that have been
    upgraded above version 7.2.3 are downgraded to version 7.2.3
    after performing a Config Restore of QRadar 7.2.8.
    
    This is caused by the older WinCollect 7.2.3 agent core files
    being installed when the Config Restore is performed.
    

Local fix

  • Contact Support for a possible workaround that might address
    this issue in some instances.
    

Problem summary

  • This issue was fixed in QRadar QRM QVM release of 7.3.3 Patch
    1 and 7.3.2 Patch 7.
    

Problem conclusion

  • This issue was fixed in QRadar QRM QVM release of 7.3.3 Patch
    1 and 7.3.2 Patch 7.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IV99859

  • Reported component name

    QRADAR SOFTWARE

  • Reported component ID

    5725QRDSW

  • Reported release

    728

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2017-09-13

  • Closed date

    2019-12-09

  • Last modified date

    2020-04-15

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    QRADAR SOFTWARE

  • Fixed component ID

    5725QRDSW

Applicable component levels

[{"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Product":{"code":"SSBQAC","label":"IBM QRadar SIEM"},"Platform":[{"code":"PF025","label":"Platform Independent"}]}]

Document Information

Modified date:
15 April 2020