IBM Support

IV94244: QRADAR PATCHING TO 7.3.0 CAN FAIL AT 'ERROR: THE UPGRADE PHASE SCRIPT 40-PRESERVE_PROTECTED_SEARCH_RESULTS.SH FAILED...'

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APAR status

  • Closed as program error.

Error description

  • It has been observed that the QRadar patching process to
    version 7.3.0 can sometimes fail with an error message
    displayed similar to the following:
    ERROR: Failed to backup protected ariel cursors.
    Error executing 40-preserve_protected_search_results.sh.  See
    /var/log/setup-7.3.0.20170306173817/qradar_setup.log for more
    details.
    ==========================================
    ERROR: The upgrade phase script
    40-preserve_protected_search_results.sh failed.
    See /var/log/setup-7.3.0.20170306173817/qradar_setup.log for
    more details.
    =========================================
    

Local fix

  • Contact Support for a possible workaround that might address
    this issue in some instances.
    

Problem summary

  • This issue was fixed in QRadar QRM QVM release of 730 GA
    

Problem conclusion

  • This issue was fixed in QRadar QRM QVM release of 730 GA
    

Temporary fix

Comments

APAR Information

  • APAR number

    IV94244

  • Reported component name

    QRADAR SOFTWARE

  • Reported component ID

    5725QRDSW

  • Reported release

    730

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2017-03-14

  • Closed date

    2018-03-26

  • Last modified date

    2018-03-26

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    QRADAR SOFTWARE

  • Fixed component ID

    5725QRDSW

Applicable component levels

  • R730 PSY

       UP

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Document Information

Modified date:
26 March 2018