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IV90777: NO FLOWS OR EVENTS VISIBLE IN THE QRADAR USER INTERFACE AFTER RESTORING A CONFIGURATION BACKUP FROM 7.2.8 GA

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APAR status

  • Closed as program error.

Error description

  • After performing a successful configuration restore from QRadar
    7.2.8 GA, it has been observed that events and/or flows are no
    longer being received in the User Interface (Log Activity and
    Network Activity tabs) and no returned data when performing
    searches.
    
    Messages similar to the following might be visible in
    /var/log/qradar.log when this issue is occurring:
    
    [hostcontext.hostcontext]
    [54efa5f30e074cabbc691d9eb77579b9/SequentialEventDispatcher]
    com.q1labs.frameworks.crypto.TLSSecurityManager: [ERROR]
    [NOT:0000003000][127.0.0.1/ ] [/ ]Error creating TLS keystore.
    [hostcontext.hostcontext]
    [54efa5f30e074cabbc691d9eb77579b9/SequentialEventDispatcher]
    java.io.IOException: Keystore was tampered with, or password
    was incorrect
    <more>
    [hostcontext.hostcontext]
    [54efa5f30e074cabbc691d9eb77579b9/SequentialEventDispatcher]
    Caused by:
    [hostcontext.hostcontext]
    [54efa5f30e074cabbc691d9eb77579b9/SequentialEventDispatcher]
    java.security.UnrecoverableKeyException: Password verification
    failed
    [hostcontext.hostcontext]
    [54efa5f30e074cabbc691d9eb77579b9/SequentialEventDispatcher]
    ... 12 more
    [ariel.ariel_proxy_server] [ariel_client /127.0.0.1:42702]
    com.q1labs.ariel.config.RuntimeDBDescriptor: [ERROR]
    [NOT:0000003000][127.0.0.1/ ] [/ ]Error getting HMAC secret
    [ariel.ariel_proxy_server] [ariel_client /127.0.0.1:42702]
    com.q1labs.frameworks.crypto.DecryptException:
    com.ibm.si.mks.CryptoException: Failed to decrypt data
    [ariel.ariel_proxy_server] [ariel_client /127.0.0.1:42702]
    at
    com.q1labs.frameworks.crypto.CryptoUtils.decrypt(CryptoUtils.jav
    a:30)
    [ariel.ariel_proxy_server] [ariel_client /127.0.0.1:42702]
    at
    com.q1labs.frameworks.core.FrameworksContext.decrypt(FrameworksC
    ontext.java:1056)
    [ariel.ariel_proxy_server] [ariel_client /127.0.0.1:42702]
    at
    com.q1labs.ariel.config.RuntimeDBDescriptor.mergeConfig(RuntimeD
    BDescriptor.java:288)
    [ariel.ariel_proxy_server] [ariel_client /127.0.0.1:42702]
    at
    com.q1labs.ariel.QueryParams.validateAndOptimize(QueryParams.jav
    a:227)
    [ariel.ariel_proxy_server] [ariel_client /127.0.0.1:42702]
    at
    com.q1labs.ariel.searches.tasks.QueryBehaviours.<init>(QueryBeha
    viours.java:77)
    [ariel.ariel_proxy_server] [ariel_client /127.0.0.1:42702]
    at
    com.q1labs.ariel.searches.AccessManager.runQuery(AccessManager.j
    ava:189)
    [ariel.ariel_proxy_server] [ariel_client /127.0.0.1:42702]
    at
    com.q1labs.ariel.ql.parser.Parser.processSelectStatement(Parser.
    java:252)
    [ariel.ariel_proxy_server] [ariel_client /127.0.0.1:42702]
    at
    com.q1labs.ariel.ql.parser.Parser.processRequest(Parser.java:114
    )
    [ariel.ariel_proxy_server] [ariel_client /127.0.0.1:42702]
    at
    com.q1labs.ariel.ql.parser.Parser.executeStatement(Parser.java:9
    3)
    [ariel.ariel_proxy_server] [ariel_client /127.0.0.1:42702]
    at
    com.q1labs.ariel.ConnectedClient.processStatement(ConnectedClien
    t.java:361)
    [ariel.ariel_proxy_server] [ariel_client /127.0.0.1:42702]
    at
    com.q1labs.ariel.ConnectedClient.processMessage(ConnectedClient.
    java:306)
    [ariel.ariel_proxy_server] [ariel_client /127.0.0.1:42702]
    at
    com.q1labs.ariel.ConnectedClient.run(ConnectedClient.java:134)
    [ariel.ariel_proxy_server] [ariel_client /127.0.0.1:42702]
    at
    java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExec
    utor.java:1157)
    [ariel.ariel_proxy_server] [ariel_client /127.0.0.1:42702]
    at
    java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExe
    cutor.java:627)
    [ariel.ariel_proxy_server] [ariel_client /127.0.0.1:42702]
    at java.lang.Thread.run(Thread.java:798)
    [ariel.ariel_proxy_server] [ariel_client /127.0.0.1:42702]
    Caused by:
    [ariel.ariel_proxy_server] [ariel_client /127.0.0.1:42702]
    com.ibm.si.mks.CryptoException: Failed to decrypt data
    [ariel.ariel_proxy_server] [ariel_client /127.0.0.1:42702]
    at com.ibm.si.mks.KeyStoreCrypto.decrypt(KeyStoreCrypto.java:79)
    [ariel.ariel_proxy_server] [ariel_client /127.0.0.1:42702]
    at com.ibm.si.mks.Crypto.decrypt(Crypto.java:28)
    [ariel.ariel_proxy_server] [ariel_client /127.0.0.1:42702]
    at
    com.q1labs.frameworks.crypto.CryptoUtils.decrypt(CryptoUtils.jav
    a:27)
    [ariel.ariel_proxy_server] [ariel_client /127.0.0.1:42702]
    ... 14 more
    [ariel.ariel_proxy_server] [ariel_client /127.0.0.1:42702]
    Caused by:
    [ariel.ariel_proxy_server] [ariel_client /127.0.0.1:42702]
    javax.crypto.BadPaddingException: Given final block not
    properly padded
    [ariel.ariel_proxy_server] [ariel_client /127.0.0.1:42702]
    at com.ibm.crypto.provider.AESCipher.engineDoFinal(Unknown
    Source)
    [ariel.ariel_proxy_server] [ariel_client /127.0.0.1:42702]
    at com.ibm.crypto.provider.AESCipher.engineDoFinal(Unknown
    Source)
    [ariel.ariel_proxy_server] [ariel_client /127.0.0.1:42702]
    at javax.crypto.Cipher.doFinal(Unknown Source)
    [ariel.ariel_proxy_server] [ariel_client /127.0.0.1:42702]
    at com.ibm.si.mks.KeyStoreCrypto.decrypt(KeyStoreCrypto.java:76)
    

Local fix

  • No workaround available.
    

Problem summary

  • This issue was fixed in QRadar QRM QVM release of 728 Patch 1
    

Problem conclusion

  • This issue was fixed in QRadar QRM QVM release of 728 Patch 1
    

Temporary fix

Comments

APAR Information

  • APAR number

    IV90777

  • Reported component name

    QRADAR SOFTWARE

  • Reported component ID

    5725QRDSW

  • Reported release

    728

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2016-11-15

  • Closed date

    2018-03-26

  • Last modified date

    2018-03-26

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    QRADAR SOFTWARE

  • Fixed component ID

    5725QRDSW

Applicable component levels

  • R728 PSY

       UP

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Document Information

Modified date:
26 March 2018