APAR status
Closed as program error.
Error description
It has been observed on some QRadar systems that the Flow Retention distribution percentages to not display correct information in the Flow Retention window. Messages similar to the following might be visible in /var/log/qradar.log when this issue is occuring: [tomcat] [RetentionBucketStatictics_PersisterTimer] com.q1labs.rpcservices.RetentionBucketServices: [ERROR] [NOT:0000003000][127.0.0.1/- -] [-/- -]Unable to get session context to update ariel retention statistics [tomcat] [RetentionBucketStatictics_PersisterTimer] java.lang.NullPointerException [tomcat] [RetentionBucketStatictics_PersisterTimer] at com.q1labs.rpcservices.RetentionBucketServices$PersistRetentionB ucketStatisticsUpdateTask.run(RetentionBucketServices.java:205) [tomcat] [RetentionBucketStatictics_PersisterTimer] at java.util.TimerThread.mainLoop(Timer.java:567) [tomcat] [RetentionBucketStatictics_PersisterTimer] at java.util.TimerThread.run(Timer.java:517)
Local fix
No workaround available.
Problem summary
It has been observed on some QRadar systems that the Flow Retention distribution percentages to not display correct information in the Flow Retention window. Messages similar to the following might be visible in /var/log/qradar.log when this issue is occuring: [tomcat] [RetentionBucketStatictics_PersisterTimer] com.q1labs.rpcservices.RetentionBucketServices: [ERROR] [NOT:0000003000][127.0.0.1/- -] [-/- -]Unable to get session context to update ariel retention statistics [tomcat] [RetentionBucketStatictics_PersisterTimer] java.lang.NullPointerException [tomcat] [RetentionBucketStatictics_PersisterTimer] at com.q1labs.rpcservices.RetentionBucketServices$PersistRetentionB ucketStatisticsUpdateTask.run(RetentionBucketServices.java:205) [tomcat] [RetentionBucketStatictics_PersisterTimer] at java.util.TimerThread.mainLoop(Timer.java:567) [tomcat] [RetentionBucketStatictics_PersisterTimer] at java.util.TimerThread.run(Timer.java:517)
Problem conclusion
This issue was resolved with QRadar/QRM/QVM/QRIF 7.3.0
Temporary fix
Comments
APAR Information
APAR number
IV90601
Reported component name
QRADAR SOFTWARE
Reported component ID
5725QRDSW
Reported release
728
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2016-11-09
Closed date
2017-04-11
Last modified date
2017-04-11
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
QRADAR SOFTWARE
Fixed component ID
5725QRDSW
Applicable component levels
R730 PSY
UP
[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSBQAC","label":"IBM Security QRadar SIEM"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"728","Edition":"","Line of Business":{"code":"LOB24","label":"Security Software"}}]
Document Information
Modified date:
11 April 2017