IBM Support

IV90419: EVENT DATA WRITTEN INTO QRADAR AT VERSION 7.2.3.X OR PRIOR CANNOT BE READ BY QRADAR VERSION 7.2.7.X AND 7.2.8 GA

Subscribe to this APAR

By subscribing, you receive periodic emails alerting you to the status of the APAR, along with a link to the fix after it becomes available. You can track this item individually or track all items by product.

Notify me when this APAR changes.

Notify me when an APAR for this component changes.

 

APAR status

  • Closed as program error.

Error description

  • In QRadar version 7.2.7.x and 7.2.8 GA, Ariel searches are
    unable to read event data written from version 7.2.3 and below.
    
    Messages in the QRadar User Interface appear as "The server
    encountered an error reading one or more files" and messages
    similar to the following can be visible in /var/log/qradar.log
    when this issue is occurring:
    
    [ariel.ariel_proxy_server]
    [aqw_local_2:202e4c4a-0969-45d3-a3ba-8f120f9a545c]
    com.q1labs.ariel.searches.tasks.ArielQueryTaskBase: [ERROR]
    [NOT:0000003000][127.0.0.1/- -] [-/- -]Exception processing
    file:/store/ariel/events/records/2016/2/29/20/events~0_0~35ddc06
    1168e43c0~842eca5806e1a1b2~0.gz, skipped...
    [ariel.ariel_proxy_server]
    [aqw_local_2:202e4c4a-0969-45d3-a3ba-8f120f9a545c]
    java.lang.IllegalStateException: Potential mapping error. Array
    size: -28136 Max is 32767
    [ariel.ariel_proxy_server]
    [aqw_local_2:202e4c4a-0969-45d3-a3ba-8f120f9a545c]    at
    com.q1labs.frameworks.nio.MappingBase.getSizeShort(MappingBase.j
    ava:75)
    [ariel.ariel_proxy_server]
    [aqw_local_2:202e4c4a-0969-45d3-a3ba-8f120f9a545c]    at
    com.q1labs.frameworks.nio.MappingBase.getSizeShort(MappingBase.j
    ava:69)
    [ariel.ariel_proxy_server]
    [aqw_local_2:202e4c4a-0969-45d3-a3ba-8f120f9a545c]    at
    com.q1labs.core.types.networkevent.mapping.NetworkEventMappingUt
    ils.readCustomProperties(NetworkEventMappingUtils.java:389)
    [ariel.ariel_proxy_server]
    [aqw_local_2:202e4c4a-0969-45d3-a3ba-8f120f9a545c]    at
    com.q1labs.core.types.event.mapping.NormalizedEventMappingV2.rea
    dCustomProperties(NormalizedEventMappingV2.java:619)
    [ariel.ariel_proxy_server]
    [aqw_local_2:202e4c4a-0969-45d3-a3ba-8f120f9a545c]    at
    com.q1labs.core.types.event.mapping.NormalizedEventMappingV2.get
    (NormalizedEventMappingV2.java:196)
    [ariel.ariel_proxy_server]
    [aqw_local_2:202e4c4a-0969-45d3-a3ba-8f120f9a545c]    at
    com.q1labs.core.types.event.mapping.NormalizedEventMappingV2.get
    (NormalizedEventMappingV2.java:31)
    [ariel.ariel_proxy_server]
    [aqw_local_2:202e4c4a-0969-45d3-a3ba-8f120f9a545c]    at
    com.q1labs.ariel.FileReader.doRead(FileReader.java:216)
    [ariel.ariel_proxy_server]
    [aqw_local_2:202e4c4a-0969-45d3-a3ba-8f120f9a545c]    at
    com.q1labs.ariel.FileReader.read(FileReader.java:208)
    [ariel.ariel_proxy_server]
    [aqw_local_2:202e4c4a-0969-45d3-a3ba-8f120f9a545c]    at
    com.q1labs.ariel.searches.service.ids.ArielFile$Crawler.nextReco
    rd(ArielFile.java:31)
    [ariel.ariel_proxy_server]
    [aqw_local_2:202e4c4a-0969-45d3-a3ba-8f120f9a545c]    at
    com.q1labs.ariel.searches.service.ids.ArielFile.next(ArielFile.j
    ava:200)
    [ariel.ariel_proxy_server]
    [aqw_local_2:202e4c4a-0969-45d3-a3ba-8f120f9a545c]    at
    com.q1labs.ariel.searches.service.ids.FilteredSource.next(Filter
    edSource.java:43)
    [ariel.ariel_proxy_server]
    [aqw_local_2:202e4c4a-0969-45d3-a3ba-8f120f9a545c]    at
    com.q1labs.ariel.searches.tasks.QueryWorker.execute(QueryWorker.
    java:53)
    [ariel.ariel_proxy_server]
    [aqw_local_2:202e4c4a-0969-45d3-a3ba-8f120f9a545c]    at
    com.q1labs.ariel.searches.tasks.ServiceTaskBase.runTask(ServiceT
    askBase.java:89)
    [ariel.ariel_proxy_server]
    [aqw_local_2:202e4c4a-0969-45d3-a3ba-8f120f9a545c]    at
    com.q1labs.ariel.searches.tasks.ServiceTask.runTask(ServiceTask.
    java:63)
    [ariel.ariel_proxy_server]
    [aqw_local_2:202e4c4a-0969-45d3-a3ba-8f120f9a545c]    at
    com.q1labs.ariel.searches.tasks.ServiceTaskBase$Runner.run(Servi
    ceTaskBase.java:32)
    [ariel.ariel_proxy_server]
    [aqw_local_2:202e4c4a-0969-45d3-a3ba-8f120f9a545c]    at
    java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExec
    utor.java:1157)
    [ariel.ariel_proxy_server]
    [aqw_local_2:202e4c4a-0969-45d3-a3ba-8f120f9a545c]    at
    java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExe
    cutor.java:627)
    [ariel.ariel_proxy_server]
    [aqw_local_2:202e4c4a-0969-45d3-a3ba-8f120f9a545c]    at
    java.lang.Thread.run(Thread.java:798)
    

Local fix

  • No workaround available.
    

Problem summary

  • This issue was fixed in QRadar QRM QVM release of 728 Patch 1
    

Problem conclusion

  • This issue was fixed in QRadar QRM QVM release of 728 Patch 1
    

Temporary fix

Comments

APAR Information

  • APAR number

    IV90419

  • Reported component name

    QRADAR SOFTWARE

  • Reported component ID

    5725QRDSW

  • Reported release

    727

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2016-11-01

  • Closed date

    2018-03-26

  • Last modified date

    2018-03-26

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    QRADAR SOFTWARE

  • Fixed component ID

    5725QRDSW

Applicable component levels

  • R728 PSY

       UP

[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSBQAC","label":"IBM Security QRadar SIEM"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"727","Edition":"","Line of Business":{"code":"LOB24","label":"Security Software"}}]

Document Information

Modified date:
26 March 2018