IBM Support

IV89901: QRADAR AUTO UPDATE FEATURE CONFIGURED TO USE A PROXY SERVER CAN FAIL AFTER PATCHING

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APAR status

  • Closed as program error.

Error description

  • The QRadar Auto Update feature can fail on appliances running
    QRadar 7.2.8 GA
    
    Messages similar to the following might be visible in the User
    Interface when this issue is occurring:
    'Could not contact the update server: 500 Can't connect to
    qmmunity.q1labs.com:443 (connect: Connection timed out)
    Could not download manifest list.'
    

Local fix

  • Contact Support for a possible workaround that might address
    this issue in some instances.
    

Problem summary

  • ERROR DESCRIPTION:
    The QRadar Auto Update feature can fail on appliances running
    QRadar 7.2.8 GA
    
    Messages similar to the following might be visible in the User
    Interface when this issue is occurring:
    'Could not contact the update server: 500 Can't connect to
    qmmunity.q1labs.com:443 (connect: Connection timed out)
    Could not download manifest list.'
    
    LOCAL FIX:
    Contact Support for a possible workaround that might address
    this issue in some instances.
    

Problem conclusion

  • This issue is resolved in QRadar Patch 3
    

Temporary fix

Comments

APAR Information

  • APAR number

    IV89901

  • Reported component name

    QRADAR SOFTWARE

  • Reported component ID

    5725QRDSW

  • Reported release

    728

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2016-10-11

  • Closed date

    2017-11-17

  • Last modified date

    2017-11-17

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    QRADAR SOFTWARE

  • Fixed component ID

    5725QRDSW

Applicable component levels

  • R728 PSY

       UP

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Document Information

Modified date:
17 November 2017