IBM Support

IV85384: HIGH AVAILABILITY STANDBY APPLIANCE USING CROSSOVER CABLE CAN HAVE ROUTING INCORRECTLY UPDATED

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You can track all active APARs for this component.

 

APAR status

  • Closed as program error.

Error description

  • High Availability appliances using crossover connection and
    that are in standby can have their routing updated incorrectly
    if the primary link is down and a deploy function is performed.
    
    When this occurs, the standby appliance can go into Unknown
    state in the QRadar User Interface if the crossover link on the
    active node is down and the standby node still sees it as
    available.
    

Local fix

  • Contact Support for a possible workaround that can address this
    issue in most instances if it occurs.
    

Problem summary

  • High Availability appliances using crossover connection and
    that are in standby can have their routing updated incorrectly
    if the primary link is down and a deploy function is performed.
    
    When this occurs, the standby appliance can go into Unknown
    state in the QRadar User Interface if the crossover link on the
    active node is down and the standby node still sees it as
    available.
    

Problem conclusion

  • This issue was resolved with QRadar/QRM/QVM/QRIF 7.3.0
    

Temporary fix

Comments

APAR Information

  • APAR number

    IV85384

  • Reported component name

    QRADAR SOFTWARE

  • Reported component ID

    5725QRDSW

  • Reported release

    725

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2016-06-02

  • Closed date

    2017-04-11

  • Last modified date

    2017-04-11

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    QRADAR SOFTWARE

  • Fixed component ID

    5725QRDSW

Applicable component levels

  • R730 PSY

       UP

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Document Information

Modified date:
11 April 2017