IT46014: SPECTRUM CONTROL SHOULD SUPPORT DS8000 DEVICES RUNNING R9.4 FIRMWARE

IBM Spectrum Control 5.4.12 - performance patch
IBM Spectrum Control 5.4.12 - Windows Server
IBM Spectrum Control 5.4.12 - Linux Server
IBM Spectrum Control 5.4.12 - AIX Server
IBM Spectrum Control 5.4.12 - Agents

APAR status

• Closed as program error.

Error description

• Adding DS8000 storage devices running firmware R9.4, fails with
  error "Can't connect to D8000 storage system" in Spectrum
  control UI.
  
  TPC/device/log/dmSvcTrace.log
  
  2024-04-09 11:09:27.646+0700 HWN099993E HWN021907E
  @(pool-10145-thread-1)
  com.ibm.tpc.common.api.TPCServerException: HWN021907E The IP
  address SAN-DS8950F-XXX-X was not resolvable in DNS.
  at com.ibm.tpc.disk.common.util.DiskMessageHelper.getTPCServerE
  xception(DiskMessageHelper.java:212)
  at com.ibm.tpc.disk.common.NAPIManager.getIpAddressFromHostname
  (NAPIManager.java:4231)
  at com.ibm.tpc.disk.common.NAPIManager.getIpAddressFromHostname
  (NAPIManager.java:4202)
  at com.ibm.tpc.disk.common.NAPIManager.changeNAPIHostnameToIp(N
  APIManager.java:4260)
  at com.ibm.tpc.disk.common.NAPIManager.testNAPIConnection(NAPIM
  anager.java:2359)
  at com.ibm.tpc.disk.common.NAPIManager.lambda$testNAPIConnectio
  n$0(NAPIManager.java:2300)
  at java.util.concurrent.FutureTask.run(FutureTask.java:277)
  at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPool
  Executor.java:1160)
  at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoo
  lExecutor.java:635)
  at java.lang.Thread.run(Thread.java:825) 
  com.ibm.tpc.disk.common.NAPIManager getIpAddressFromHostname
  2024-04-09 11:09:27.650+0700 HWN021907E The IP address
  SAN-DS8950F-XXX-X was not resolvable in DNS.
  @(pool-10145-thread-1)  com.ibm.tpc.disk.common.NAPIManager
  getIpAddressFromHostname
  2024-04-09 11:09:27.651+0700 HWN099990I The method
  testNAPIConnection of the device server returned [UNKNOWNHOST]
  @( Default Executor-thread-341259). 
  com.ibm.tpc.disk.api.impl.DiskManagerService testNAPIConnection
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Control users adding DS8000 storage device      *
  * running 9.4 firmware                                         *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * Adding DS8000 storage devices running firmware R9.4,         *
  * fails with error "Can't connect to D8000 storage system"     *
  * in Spectrum Control 5.4.11 and earlier.                      *
  *                                                              *
  *                                                              *
  * TPC/device/log/dmSvcTrace.log                                *
  *                                                              *
  * 2024-04-09 11:09:27.646+0700 HWN099993E HWN021907E           *
  * @(pool-10145-thread-1)                                       *
  * com.ibm.tpc.common.api.TPCServerException: HWN021907E The IP *
  * address SAN-DS8950F-XXX-X was not resolvable in DNS.         *
  * at                                                           *
  * com.ibm.tpc.disk.common.util.DiskMessageHelper.getTPCServerE *
  * xception(DiskMessageHelper.java:212)                         *
  * at                                                           *
  * com.ibm.tpc.disk.common.NAPIManager.getIpAddressFromHostname *
  * (NAPIManager.java:4231)                                      *
  * at                                                           *
  * com.ibm.tpc.disk.common.NAPIManager.getIpAddressFromHostname *
  * (NAPIManager.java:4202)                                      *
  * at                                                           *
  * com.ibm.tpc.disk.common.NAPIManager.changeNAPIHostnameToIp(N *
  * APIManager.java:4260)                                        *
  * at                                                           *
  * com.ibm.tpc.disk.common.NAPIManager.testNAPIConnection(NAPIM *
  * anager.java:2359)                                            *
  * at                                                           *
  * com.ibm.tpc.disk.common.NAPIManager.lambda$testNAPIConnectio *
  * n$0(NAPIManager.java:2300)                                   *
  * at java.util.concurrent.FutureTask.run(FutureTask.java:277)  *
  * at                                                           *
  * java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPool *
  * Executor.java:1160)                                          *
  * at                                                           *
  * java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoo *
  * lExecutor.java:635)                                          *
  * at java.lang.Thread.run(Thread.java:825)                     *
  * com.ibm.tpc.disk.common.NAPIManager getIpAddressFromHostname *
  * 2024-04-09 11:09:27.650+0700 HWN021907E The IP address       *
  * SAN-DS8950F-XXX-X was not resolvable in DNS.                 *
  * @(pool-10145-thread-1)  com.ibm.tpc.disk.common.NAPIManager  *
  * getIpAddressFromHostname                                     *
  * 2024-04-09 11:09:27.651+0700 HWN099990I The method           *
  * testNAPIConnection of the device server returned             *
  * [UNKNOWNHOST]                                                *
  * @( Default Executor-thread-341259).                          *
  * com.ibm.tpc.disk.api.impl.DiskManagerService                 *
  * testNAPIConnection                                           *
  *                                                              *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is targeted for the following release:
  
  IBM Spectrum Control 5.4.12   [ 5.4.12-IBM-SC ]
  ( release target 2Q 2024 / June )
  https://www.ibm.com/support/pages/node/359939
  
  The target dates for future releases do not represent a formal
  commitment by IBM. The dates are subject to change without
  notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TPC ADVANCED

• Fixed component ID

  5608TPCA0

Applicable component levels