IBM Support

IT28400: UPGRADE BACKUP-ARCHIVE CLIENT V7.1.8.X TO V8.1.7 LEADS TO JGUI FAIL

A fix is available

IBM Spectrum Protect BA client 8.1.x.y interim fix downloads

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APAR status

  • Closed as program error.

Error description

  • After upgrade from Backup-Archive client 7.1.8.4 to
Backup-Archive client 8.1.7, the Java GUI fails with the error
message:
"No JRE found. Please install JRE version 1.7.0 or above and try
again. If JRE is already installed on your machine, then take
sure the PATH environment variable contains path to javaw.exe"

Spectrum Protect Versions Affected:
Spectrum Protect Backup-Archive client  8.1.7 on Windows

Initial Impact: High

Additional Keywords: Backup-Archive client

Local fix

  • 



Problem summary


    

  • ****************************************************************
* USERS AFFECTED:                                              *
* Backup-Archive Client Windows 8.1.7.0 on windows             *
****************************************************************
* PROBLEM DESCRIPTION:                                         *
* See ERROR DESCRIPTION                                        *
****************************************************************
* RECOMMENDATION:                                              *
* This issue is projected to be fixed in the IBM Spectrum      *
* Protect Client version 8.1.7.1 and 8.1.8 on the Microsoft    *
* Windows x64 platform.                                        *
*                                                              *
* Note 1: This is subject to change at the discretion of IBM.  *
****************************************************************

    



Problem conclusion


    

  • The IBM Spectrum Protect Client launches successfully after the
installation completes.

    



Temporary fix


    

  • 



Comments


    

  • 



APAR Information




    

  • APAR number
    IT28400
    • 

  • Reported component name
    TSM CLIENT
    • 

  • Reported component ID
    5698ISMCL
    • 

  • Reported release
    81W
    • 

  • Status
    CLOSED  PER
    • 

  • PE
    NoPE
    • 

  • HIPER
    NoHIPER
    • 

  • Special Attention
    NoSpecatt / Xsystem
    • 

  • Submitted date
    2019-03-11
    • 

  • Closed date
    2019-03-14
    • 

  • Last modified date
    2019-03-14
    • 





    

  • APAR is sysrouted FROM one or more of the following:
    

    • 

  • APAR is sysrouted TO one or more of the following:
    

    • 



Fix information


    

  • Fixed component name
    TSM CLIENT
    • 

  • Fixed component ID
    5698ISMCL
    • 



Applicable component levels


    

  • R81W  PSY
       UP
    • 








      
              
                            

              

              [{"Line of Business":{"code":"LOB26","label":"Storage"},"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSGSG7","label":"Tivoli Storage Manager"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"81W"}]
              

                          

          
 
        

      

    

      

        

          

            
Document Information


            

            


                        

            Modified date:
            

            28 September 2021
            

            
                      

        


        

        


      

    

  



    

  

  
    
            

          
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