Fixes are available
APAR status
Closed as program error.
Error description
Using the client option PASSWORACCESS=GENERATE, there will be some instances when the password expires, the client update the password automatically, but still got an error saying it cannot prompt for the password. For example, in the client dsmerror.log and dsmsched.log: 10/25/2017 21:27:48 Password updated. 10/25/2017 21:29:03 ANS2050E IBM Spectrum Protect needs to prompt for the password but cannot prompt because the process is running in the background. This will cause the schedule operation to fail. On the IBM Spectrum Protect server activity log, similar messages are seen. 10/25/2017 21:27:39 ANR0406I Session 4589 started for node xxxx 10/25/2017 21:27:39 Password updated. 10/25/2017 21:27:39 ANR0403I Session 4589 ended for node xxxx. 10/25/2017 21:27:39 ANR0406I Session 4590 started for node xxxx 10/25/2017 21:29:15 ANR0424W Session 4592 for node xxxx refused - invalid password submitted. This is a timing issue and the next client operation will have the correct password. Products affected: IBM Spectrum Protect Backup-Archive Client version 7.1.6- 7.1.8.1 and 8.1 on all platforms. IBM Spectrum Protect for Virtual Environments: Data Protection for VMware version 7.1.6- 7.1.8.1 and 8.1 on Microsoft Windows x64 and Linux x86_64 platforms. IBM Spectrum Protect for Virtual Environments: Data Protection for Microsoft Hyper-V version 7.1.6- 7.1.8.1 and 8.1 on Microsoft Windows x64 platform. If you are using Backup-Archive Client 7.1.6- 7.1.8.1and 8.1, refer to APAR IT23515 If you are using Data Protection for VMware 7.1.6- 7.1.8.1 and 8.1, refer to APAR IT25330 If you are using Data Protection for Microsoft Hyper-V 7.1.6- 7.1.8.1 and 8.1, refer to APAR IT25345 Initial Impact: Medium Additional Keywords: TSM Tivoli Storage Manager SP 159007
Local fix
The client password has been corrected automatically after the failure. Rerun the failing operation.
Problem summary
**************************************************************** * USERS AFFECTED: * * IBM Spectrum Protect Backup-Archive client 7.1.6 - 7.1.8.1, * * 8.1.0- 8.1.4 on all platforms. * **************************************************************** * PROBLEM DESCRIPTION: * * See ERROR DESCRIPTION * **************************************************************** * RECOMMENDATION: * * This issue is projected to be fixed in the IBM Spectrum * * Protect backup-archive client version 7.1.8.2, 8.1.4.1 and * * 8.1.6 on all platforms. * * Note 1: The Backup-Archive Client is a prerequisite to using * * the Data Protection for VMware version 7.1. In Data * * Protection for VMware environments, the Backup-Archive * * Client is also known as the data mover. * * Note 2: The Backup-Archive Client is a prerequisite to using * * the Data Protection for Microsoft Hyper-V versions 7.1 till * * 8. 1.2. In Data Protection for Microsoft Hyper-V * * environments, the Backup-Archive Client is also known as the * * data mover. * * Note 3: This is subject to change at the discretion of IBM. * ****************************************************************
Problem conclusion
When password expired during active backup the client updates password automatically, but because of a small bug some threads can try to use expired password that leads to authentication error. To fix this issue the corresponding subroutine has been updated to use new password.
Temporary fix
Comments
APAR Information
APAR number
IT23515
Reported component name
TSM CLIENT
Reported component ID
5698ISMCL
Reported release
81W
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2018-01-03
Closed date
2018-01-20
Last modified date
2018-06-15
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Modules/Macros
DSM DSMC DSMCSVC DSMCAD
Fix information
Fixed component name
TSM CLIENT
Fixed component ID
5698ISMCL
Applicable component levels
R81A PSY
UP
R81W PSY
UP
R81S PSY
UP
R81M PSY
UP
R81L PSY
UP
R81H PSY
UP
[{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSGSG7","label":"Tivoli Storage Manager"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"81W","Line of Business":{"code":"LOB26","label":"Storage"}}]
Document Information
Modified date:
11 January 2022