IBM Support

IT16741: CUSTOMER CANNOT INSTALL DB2 WINDOWS CLIENT AFTER USING DB2UINS -F TO UNINSTALL OLDER VERSION OF DB2 WINDOWS CLIENT

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APAR status

  • Closed as program error.

Error description

  • The customer had an existing DB2 10.5 client on his windows
    machine and decided to uninstall it using db2uins -f and install
    a DB2 V11.1 client on the same machine using setup.exe. The
    launchpad opens up when setup.exe is ran. Then the user selects
    new install. The install wizards opens up and says there was a
    major error and it cannot install.
    

Local fix

  • You will have to open up your windows registry. This can be done
    by going to start, search for Run, click on it. Then in the
    dialog type in regedit and click ok. Your windows registry will
    open up. Before you do anything, just to be on the safe side,
    make a back up of your registry. This can be done by clicking
    File -> Export and save. After its backed up, click HKEY_USERS
    (not on the drop down arrow but the name itself) and do a ctrl-f
    for IBM Data Server Client. It will find a folder under
    Products, which will be under Installer, which will be under
    Microsoft. That folder registry under Products you found with
    IBM Data Server Client as the Product Name needs to be deleted.
    After you delete that you should now be able to the Client GUI
    install.
    

Problem summary

  • The problem is firstly fixed on Db2 v11.1 Mod1 FP1.
    

Problem conclusion

  • Upgrade to Db2 v11.1 Mod1 FP1.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IT16741

  • Reported component name

    DB2 FOR LUW

  • Reported component ID

    DB2FORLUW

  • Reported release

    B10

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2016-08-24

  • Closed date

    2022-01-30

  • Last modified date

    2022-01-30

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    DB2 FOR LUW

  • Fixed component ID

    DB2FORLUW

Applicable component levels

  • RB10 PSY

       UP

[{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSEPGG","label":"DB2 for Linux- UNIX and Windows"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"11.1","Line of Business":{"code":"LOB10","label":"Data and AI"}}]

Document Information

Modified date:
04 May 2022