APAR status
Closed as program error.
Error description
Administrators with encrypted App Hosts in the deployment can experience an issue where the state of the app cannot be stopped or started with the qappmanager utility after encryption is disabled. This issue is caused by port mappings in the application framework that are not rebuilt when encryption is disbled. Attempting to stop, start, or restart an app from qappmanager displays the following error: [hostcontext.hostcontext] [pool-1-thread-2] com.ibm.si.api.workload.v1.ApiException: java.net.ConnectException: Failed to connect to 0f5ee0e1xxxxxxxxxx.localdeployment/x.x.x.x:26001 Full stack trace: [hostcontext.hostcontext] [pool-1-thread-2] com.ibm.si.hostcontext.app.tasks.workloads.PlatformStartAppTask: [ERROR] [NOT:0000003000][x.x.x.x/- -] [-/- -]An error occurred while attempting to start app [qapp-1751]. [hostcontext.hostcontext] [pool-1-thread-2] com.ibm.si.application.platform.exception.ApplicationPlatformSer viceException: Unable to start application with id [qapp-1751] on host https://0f5ee0e1xxxxxxxx.localdeployment:26001/v1/api/, responseCode [0], responseBody [null] [hostcontext.hostcontext] [pool-1-thread-2] at com.ibm.si.application.workloads.WorkloadsPlatformService.proces sException(WorkloadsPlatformService.java:551) [hostcontext.hostcontext] [pool-1-thread-2] at com.ibm.si.application.workloads.WorkloadsPlatformService.startA pp(WorkloadsPlatformService.java:856) [hostcontext.hostcontext] [pool-1-thread-2] at com.ibm.si.hostcontext.app.tasks.workloads.PlatformStartAppTask. runTask(PlatformStartAppTask.java:63) [hostcontext.hostcontext] [pool-1-thread-2] at com.ibm.si.frameworks.taskmanagement.Task.run(Task.java:108) [hostcontext.hostcontext] [pool-1-thread-2] at java.util.concurrent.Executors$RunnableAdapter.call(Executors.ja va:522) [hostcontext.hostcontext] [pool-1-thread-2] at java.util.concurrent.FutureTask.run(FutureTask.java:277) [hostcontext.hostcontext] [pool-1-thread-2] at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExec utor.java:1160) [hostcontext.hostcontext] [pool-1-thread-2] at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExe cutor.java:635) [hostcontext.hostcontext] [pool-1-thread-2] at java.lang.Thread.run(Thread.java:822) [hostcontext.hostcontext] [pool-1-thread-2] Caused by: [hostcontext.hostcontext] [pool-1-thread-2] com.ibm.si.api.workload.v1.ApiException: java.net.ConnectException: Failed to connect to 0f5ee0e1bf6bde89ee35.localdeployment/x.x.x.x:26001 [hostcontext.hostcontext] [pool-1-thread-2] at com.ibm.si.api.workload.v1.ApiClient.execute(ApiClient.java:844) [hostcontext.hostcontext] [pool-1-thread-2] at com.ibm.si.api.workload.v1.api.WorkloadsApi.showWorkloadByIdWith HttpInfo(WorkloadsApi.java:1036) [hostcontext.hostcontext] [pool-1-thread-2] at com.ibm.si.api.workload.v1.api.WorkloadsApi.showWorkloadById(Wor kloadsApi.java:1022) [hostcontext.hostcontext] [pool-1-thread-2] at com.ibm.si.application.workloads.WorkloadsPlatformService.getApp sWorkload(WorkloadsPlatformService.java:508) [hostcontext.hostcontext] [pool-1-thread-2] at com.ibm.si.application.workloads.WorkloadsPlatformService.startA pp(WorkloadsPlatformService.java:816) [hostcontext.hostcontext] [pool-1-thread-2] ... 7 more [hostcontext.hostcontext] [pool-1-thread-2] Caused by: [hostcontext.hostcontext] [pool-1-thread-2] java.net.ConnectException: Failed to connect to 0f5ee0e1bf6bde89ee35.localdeployment/x.x.x.x:26001 [hostcontext.hostcontext] [pool-1-thread-2] at com.squareup.okhttp.internal.io.RealConnection.connectSocket(Rea lConnection.java:143) [hostcontext.hostcontext] [pool-1-thread-2] at com.squareup.okhttp.internal.io.RealConnection.connect(RealConne ction.java:112) [hostcontext.hostcontext] [pool-1-thread-2] at com.squareup.okhttp.internal.http.StreamAllocation.findConnectio n(StreamAllocation.java:184) [hostcontext.hostcontext] [pool-1-thread-2] at com.squareup.okhttp.internal.http.StreamAllocation.findHealthyCo nnection(StreamAllocation.java:126) [hostcontext.hostcontext] [pool-1-thread-2] at com.squareup.okhttp.internal.http.StreamAllocation.newStream(Str eamAllocation.java:95) [hostcontext.hostcontext] [pool-1-thread-2] at com.squareup.okhttp.internal.http.HttpEngine.connect(HttpEngine. java:281) [hostcontext.hostcontext] [pool-1-thread-2] at com.squareup.okhttp.Call.getResponse(Call.java:286) [hostcontext.hostcontext] [pool-1-thread-2] at com.squareup.okhttp.internal.http.HttpEngine.sendRequest(HttpEng ine.java:224) [hostcontext.hostcontext] [pool-1-thread-2] at com.squareup.okhttp.Call.getResponseWithInterceptorChain(Call.ja va:205) [hostcontext.hostcontext] [pool-1-thread-2] at com.squareup.okhttp.Call$ApplicationInterceptorChain.proceed(Cal l.java:243) [hostcontext.hostcontext] [pool-1-thread-2] at com.squareup.okhttp.Call.execute(Call.java:80) [hostcontext.hostcontext] [pool-1-thread-2] at com.ibm.si.api.workload.v1.ApiClient.execute(ApiClient.java:840) [hostcontext.hostcontext] [pool-1-thread-2] ... 11 more
Local fix
Before you complete this procedure, administrators can alert their users that the user interface is unavailable and all users are required to log back in when Tomcat is restarted. The user interface is unavailable until all required services are running as expected. 1. Use SSH to log in to the Console as the root user. 2. Type the following command: systemctl restart tomcat 3. Wait until the service succesfully restarts. 4. Type the following command: systemctl restart hostcontext Results After hostcontext restarts, the port mapping is rebuilt and the apps can be managed.
Problem summary
This issue has been resolved in QRadar 7.5.0 Update Package 6.
Problem conclusion
This issue has been resolved in QRadar 7.5.0 Update Package 6.
Temporary fix
Comments
APAR Information
APAR number
IJ44580
Reported component name
QRADAR SOFTWARE
Reported component ID
5725QRDSW
Reported release
750
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2022-12-12
Closed date
2023-06-26
Last modified date
2023-06-26
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
QRADAR SOFTWARE
Fixed component ID
5725QRDSW
Applicable component levels
[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSBQAC","label":"IBM QRadar SIEM"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"750","Line of Business":{"code":"LOB24","label":"Security Software"}}]
Document Information
Modified date:
26 June 2023