IBM Support

IJ35436: 'TEST HOST ACCESS' CAN FAIL TO WORK AS EXPECTED WHEN RESTORING A BACKUP ARCHIVE

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APAR status

  • Closed as program error.

Error description

  • When restoring a backup archive created on a different Console
    (with Managed Host), the Test Host Access does not work as
    expected on the "Restore a Backup (Managed Hosts Accessibility)"
    window even if the iptables is stopped on the Managed Host.  It
    displays "No Access" in the "Access Status" column.
    Continuing with the restore completes with "Console cannot
    access the host" message.
    

Local fix

  • Contact Support for a possible workaround that might address
    this issue in some instances.
    

Problem summary

  • This issue was fixed in QRadar QRM QVM release of 7.4.3 FixPack
    4 and 7.3.3 FixPack 10.
    

Problem conclusion

  • This issue was fixed in QRadar QRM QVM release of 7.4.3 FixPack
    4 and 7.3.3 FixPack 10.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IJ35436

  • Reported component name

    QRADAR SOFTWARE

  • Reported component ID

    5725QRDSW

  • Reported release

    743

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2021-10-06

  • Closed date

    2021-11-15

  • Last modified date

    2021-11-29

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    QRADAR SOFTWARE

  • Fixed component ID

    5725QRDSW

Applicable component levels

[{"Line of Business":{"code":"LOB24","label":"Security Software"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSBQAC","label":"IBM QRadar SIEM"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"743"}]

Document Information

Modified date:
30 November 2021