IBM Support

IJ34320: QRADAR USER INTERFACE DISPLAYS 'NULL' AND OR 'KEY NOT FOUND' IN MULTIPLE UI FIELDS

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APAR status

  • Closed as program error.

Error description

  • In some instances, lineChange.sh can cause incorrect file
    permissions to be set on required file/folders.
    
    When this issue occurs, the QRadar User Interface can display
    "null" and or "key not found" across multiple UI fields.
    

Local fix

  • Correct the permissions on the files/directories when this issue
    occurs.
    This issue has been identified with
    /opt/qradar/conf/localization
    From an SSH session to the QRadar console, use the chmod command
    to set the correct permissions for /opt/qradar/conf/localization
    to 775:
    
    # chmod 775 /opt/qradar/conf/localization
    

Problem summary

  • Resolves an issue where in some instances, lineChange.sh can
    cause incorrect file permissions to be set on required
    file/folders.
    
    When this issue occurs, the QRadar User Interface can display
    "null" and or "key not found" across multiple UI fields.
    
    This fix is available in the weekly auto update.
    

Problem conclusion

  • This fix is available in the weekly auto update.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IJ34320

  • Reported component name

    QRADAR SOFTWARE

  • Reported component ID

    5725QRDSW

  • Reported release

    733

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2021-08-09

  • Closed date

    2021-10-26

  • Last modified date

    2021-10-26

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    QRADAR SOFTWARE

  • Fixed component ID

    5725QRDSW

Applicable component levels

[{"Line of Business":{"code":"LOB24","label":"Security Software"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSBQAC","label":"IBM QRadar SIEM"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"733"}]

Document Information

Modified date:
27 October 2021