IBM Support

IJ31098: A PAN-OS DEVICE BACKUP FAILS WHEN A STATIC ROUTE REFERENCES A NETWORK GROUP INSTEAD OF AN IP ADDRESS

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APAR status

  • Closed as program error.

Error description

  • A PAN-OS device backup will fail when a static route references
    a network group rather than an IP address.
    When this isue occurs, the logs contain a message similar to
    the following:
    ERROR: Backup failed for device (device name) at IP (IP
    address) with adapter type ZipTie::Adapters::PaloAlto::PANOS.
    [Failed to process device routing]
    

Local fix

  • Ensure to configure the static route on the device to use an IP
    address instead of a network group.
    

Problem summary

  • QRADAR-QRM-ADAPTER-BUNDLE-2021.04-09155130
    
    This issue has been resolved in Risk Manager Adapters Bundle
    with ID 2021.04-09155130 (Adapters Bundle 17)
    

Problem conclusion

  • QRADAR-QRM-ADAPTER-BUNDLE-2021.04-09155130
    
    This issue has been resolved in Risk Manager Adapters Bundle
    with ID 2021.04-09155130 (Adapters Bundle 17)
    

Temporary fix

Comments

APAR Information

  • APAR number

    IJ31098

  • Reported component name

    QR RISK MANAGER

  • Reported component ID

    5725QRMSW

  • Reported release

    730

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2021-03-01

  • Closed date

    2021-05-19

  • Last modified date

    2021-05-19

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    QR RISK MANAGER

  • Fixed component ID

    5725QRMSW

Applicable component levels

[{"Line of Business":{"code":"LOB24","label":"Security Software"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSBQQU","label":"IBM Security QRadar Risk Manager"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"730"}]

Document Information

Modified date:
20 May 2021