IBM Support

IJ31096: QRADAR MANAGED HOST PATCH COMPLETES SUCCESSFULLY BUT WITH ERRORS RUNNING "/MEDIA/UPDATES/SCRIPTS/QRADAR-2072.INSTALL"

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APAR status

  • Closed as program error.

Error description

  • QRadar Managed Hosts (MH) can patch successfully but with
    errors when the tomcat process on the Console appliance is
    unavailable during MH patching.  A messages similar to the
    following can be displayed when this occurs:
    (hostname)-primary : patch test succeeded.
    (hostname)-secondary : patch test succeeded.
    Error running 143: /media/updates/scripts/QRADAR-2072.install
    --mode mainpatch
    In /var/log/setup-xxxxx/patches.log messages similar to the
    following can also be observed when this issue occurs:
    Feb 22 04:31:18 2021: Feb 22 04:31:18
    2021:[DEBUG](-ni-patchmode) Running script
    /media/updates/scripts/QRADAR-2072.install --mode mainpatch
    Feb 22 04:31:18 2021: [QRADAR-2072] [mainpatch:Run]
    /opt/qradar/bin/generate_cert_from_csr.sh
    parse error: Invalid numeric literal at line 1, column 8
    Feb 22 04:33:22 2021: Feb 22 04:33:22
    2021:[DEBUG](-ni-patchmode) Error running 73:
    /media/updates/scripts/QRADAR-2072.install --mode mainpatch;
    Got error code of 1.
    Feb 22 04:33:22 2021: Feb 22 04:33:22
    2021:[ERROR](-ni-patchmode) Error running 73:
    /media/updates/scripts/QRADAR-2072.install --mode mainpatch
    

Local fix

  • No workaround available.
    APARs identified with no workaround may require a software
    delivery to resolve. This reported issue will be considered for
    a future release and administrators can subscribe to the APAR
    to get updates by clicking on the Subscribe button on the right
    side of this page or ask a question about this APAR in our
    Support Forums.
    https://ibm.biz/qradarforums
    

Problem summary

  • This issue was fixed in QRadar QRM QVM release of 7.4.2 FixPack
    3.
    

Problem conclusion

  • This issue was fixed in QRadar QRM QVM release of 7.4.2 FixPack
    3.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IJ31096

  • Reported component name

    QRADAR SOFTWARE

  • Reported component ID

    5725QRDSW

  • Reported release

    741

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2021-03-01

  • Closed date

    2021-04-26

  • Last modified date

    2021-04-26

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    QRADAR SOFTWARE

  • Fixed component ID

    5725QRDSW

Applicable component levels

[{"Line of Business":{"code":"LOB24","label":"Security Software"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSBQAC","label":"IBM Security QRadar SIEM"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"741"}]

Document Information

Modified date:
27 April 2021