IBM Support

IJ31074: QRADAR PATCHING PROCESS CAN HANG AT MESSAGE "UPDATING : SYSTEMD-219-78.EL7.X86_64"

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APAR status

  • Closed as program error.

Error description

  • The QRadar patching process can hang with a message similar to
the following being displayed on screen:
Feb 21 11:53:44 2021: Feb 21 11:53:44 2021: [INFO](patchmode)
Updating : systemd-219-78.el7.x86_64
This issue can occur when there are dump files located in
/store/jheap/ on a QRadar appliance being patched.

Local fix

  • It is possible old heap dumps need to be removed from
/store/jheap/<dir> prior to patching.

If you require any assistance to identify and remove these old
heap dumps, please contact customer support.

Problem summary

  • This issue has been fixed in QRadar 7.5.0 Update Package 2.

Problem conclusion

  • This issue has been fixed in QRadar Update Package 2.

Temporary fix

  • 



Comments


    

  • 



APAR Information




    

  • APAR number
    IJ31074
    • 

  • Reported component name
    QRADAR SOFTWARE
    • 

  • Reported component ID
    5725QRDSW
    • 

  • Reported release
    741
    • 

  • Status
    CLOSED  PER
    • 

  • PE
    NoPE
    • 

  • HIPER
    NoHIPER
    • 

  • Special Attention
    NoSpecatt / Xsystem
    • 

  • Submitted date
    2021-02-26
    • 

  • Closed date
    2022-06-06
    • 

  • Last modified date
    2022-06-06
    • 





    

  • APAR is sysrouted FROM one or more of the following:
    

    • 

  • APAR is sysrouted TO one or more of the following:
    

    • 



Fix information


    

  • Fixed component name
    QRADAR SOFTWARE
    • 

  • Fixed component ID
    5725QRDSW
    • 



Applicable component levels


    








      
              
                            

              

              [{"Line of Business":{"code":"LOB24","label":"Security Software"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSBQAC","label":"IBM QRadar SIEM"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"741"}]
              

                          

          
 
        

      

    

      

        

          

            
Document Information


            

            


                        

            Modified date:
            

            07 June 2022
            

            
                      

        


        

        


      

    

  



    

  

  
    
            

          
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