IBM Support

IJ31074: QRADAR PATCHING PROCESS CAN HANG AT MESSAGE "UPDATING : SYSTEMD-219-78.EL7.X86_64"

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APAR status

  • Closed as program error.

Error description

  • The QRadar patching process can hang with a message similar to
    the following being displayed on screen:
    Feb 21 11:53:44 2021: Feb 21 11:53:44 2021: [INFO](patchmode)
    Updating : systemd-219-78.el7.x86_64
    This issue can occur when there are dump files located in
    /store/jheap/ on a QRadar appliance being patched.
    

Local fix

  • It is possible old heap dumps need to be removed from
    /store/jheap/<dir> prior to patching.
    
    If you require any assistance to identify and remove these old
    heap dumps, please contact customer support.
    

Problem summary

  • This issue has been fixed in QRadar 7.5.0 Update Package 2.
    

Problem conclusion

  • This issue has been fixed in QRadar Update Package 2.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IJ31074

  • Reported component name

    QRADAR SOFTWARE

  • Reported component ID

    5725QRDSW

  • Reported release

    741

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2021-02-26

  • Closed date

    2022-06-06

  • Last modified date

    2022-06-06

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    QRADAR SOFTWARE

  • Fixed component ID

    5725QRDSW

Applicable component levels

[{"Line of Business":{"code":"LOB24","label":"Security Software"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSBQAC","label":"IBM QRadar SIEM"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"741"}]

Document Information

Modified date:
07 June 2022